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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and provide excellent service.
- Company: Join Vision Express, a leading eyewear retailer with over 550 stores.
- Benefits: Enjoy flexible hours, competitive pay, and free eyewear from day one!
- Why this job: Make a real difference in customers' lives by helping them see better.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunities for bonuses, discounts, and career growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands such as Ray‑Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident, personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre‑screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73‑£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‑do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Referrals increase your chances of interviewing at Vision Express by 2x
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Retail
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their mission and values, and think about how you can contribute to helping customers 'See More and Be More'. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Vision Express brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Vision Express careers page. This way, you’ll be in the best position to get noticed by our hiring team and increase your chances of landing that Retail Optical Assistant role.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can provide personalised assistance and create a great experience for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language that reflects your understanding of the role and how you can contribute to our mission of helping customers 'See More and Be More'.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Retail Optical Assistant role by mentioning specific skills or experiences that relate to eyewear, customer interactions, or working in a fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the Retail Optical Assistant role.
✨Practice Communication Skills
Since you'll need to translate professional terminology into layman's terms, practice explaining optical concepts in simple language. This will demonstrate your ability to communicate effectively with customers during the interview.
✨Show Enthusiasm and Team Spirit
Express your enthusiasm for working in a team environment and your willingness to support colleagues. Share experiences where you've collaborated successfully, as teamwork is key in a retail setting like Vision Express.