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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and provide excellent service.
- Company: Join Vision Express, a leader in optical retail with a customer-first approach.
- Benefits: Enjoy competitive pay, bonuses, free eyewear, and flexible working hours.
- Why this job: Make a real difference in customers' lives by helping them see better.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible hours to fit your lifestyle and opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre‑screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‑do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their mission and values, especially how they help customers 'See More and Be More'. This will show you're genuinely interested and can tailor your answers to fit their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to handle pressure in a fast-paced environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your passion for optics! If you have any knowledge about frames, lenses, or contact lenses, be sure to mention it during your interview. Share any experiences you've had that relate to helping customers find the right eyewear – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Retail Optical Assistant role!
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you can connect with customers and help them find the perfect eyewear that meets their needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language to explain your skills and experiences, especially when discussing optical products. We appreciate straightforward communication!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Retail Optical Assistant role by mentioning specific responsibilities from the job description. Show us why you’re the perfect fit for our team at Vision Express.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vision Express
✨Know Your Optical Stuff
Brush up on your knowledge of optical products like frames, lenses, and contact lenses. Being able to discuss these confidently will show that you're passionate about the role and can help customers make informed choices.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this will demonstrate your commitment to helping others.
✨Practice Communication Skills
Since you'll need to translate professional terminology into layman's terms, practice explaining optical concepts in simple language. This will help you build rapport with customers and show that you can communicate effectively.
✨Show Your Team Spirit
Be ready to discuss your experience working in a team. Share examples of how you've collaborated with colleagues to achieve goals, as teamwork is essential in a retail environment like Vision Express.
