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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and provide excellent service.
- Company: Join Vision Express, a leader in optical retail with a customer-first approach.
- Benefits: Enjoy flexible hours, competitive bonuses, and free eyewear from day one.
- Why this job: Make a real difference in customers' lives by helping them see better.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service to help customers maximise their visual potential and enhance their lifestyle.
Hours and flexibility: Although the hours of this role are advertised, we’re open to discussing flexible options to fit your ideal working week, such as hours around the school run or a compressed week.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- Ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
- Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance
What’s on offer
- Sales and performance-based bonus
- Targeted incentives
- Life Assurance – 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for friends and family
- Employee Assistance Program offering confidential support and advice on financial and other matters
- 33 days annual leave – increasing with length of service, plus the option to buy or sell holiday
- Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join company-wide knowledge sharing and collaboration through internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and Cycle to Work Scheme
Know someone who’d be a great fit for this role? We’d love your help spreading the word. Share this job with friends, colleagues, or followers on social media.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to handle challenging situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look professional and presentable for your interview. First impressions matter, especially in retail. A smart appearance shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you can connect with customers and help them find the perfect eyewear that meets their needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language to explain your skills and experiences, especially when discussing technical terms related to optical products.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Retail Optical Assistant role by mentioning specific skills and experiences that align with what we’re looking for, like teamwork and attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses available. Being able to discuss these products confidently will show your passion for the role and help you connect with customers during the interview.
✨Practice Customer Scenarios
Think about common customer interactions you might face as a Retail Optical Assistant. Practising how you would handle questions or concerns can help you demonstrate your excellent customer service skills and ability to build rapport.
✨Showcase Your Team Spirit
Prepare examples of how you've worked effectively in a team before. Highlighting your ability to collaborate with colleagues will reassure the interviewer that you can contribute positively to the store environment.
✨Stay Calm Under Pressure
Retail can be fast-paced, so think of situations where you've successfully managed stress or challenging scenarios. Sharing these experiences will illustrate your resilience and ability to maintain high standards of service, even when things get hectic.
