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For Companies At a Glance
- Tasks: Help customers find the perfect eyewear and assist with fittings and adjustments.
- Company: Join Vision Express, part of a global leader in eyewear.
- Benefits: Enjoy competitive pay, bonuses, free eyewear, and flexible health benefits.
- Why this job: Make a difference by providing excellent customer service in a fast-paced environment.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible lifestyle benefits and opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Retail Optical Assistant role at Vision Express.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs.
We are Vision Express — with over 550 stores across the UK and Ireland. We’re part of the EssilorLuxottica family, a global leader in the design, manufacture and distribution of lenses, frames and sunglasses.
What we’re looking for
- Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
- Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance
Benefits and incentives
- Sales and performance-based bonus
- Targeted incentives
- Pension scheme
- Life Assurance – 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for friends and family
- Employee Assistance Program offering confidential support and advice on financial and other matters
- 33 days annual leave – increasing with length of service, plus the option to buy or sell holiday
- Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company-wide community with peer-to-peer knowledge sharing
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and discounted bicycles through our Cycle to Work Scheme
- And more
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Health Care Provider
Industries
- Retail
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their values, products, and what makes them stand out in the optical industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Vision Express well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can provide personalised assistance and ensure our customers leave happy!
Communicate Clearly: Use clear and simple language in your application. We’re looking for great communication skills, so make sure you can translate complex terms into something easy to understand for our customers.
Attention to Detail is Key: Don’t forget to mention your attention to detail! Whether it’s maintaining accurate records or ensuring the store looks its best, we need to know you can keep everything organised and on point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by us, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Vision Express
✨Know Your Products
Before the interview, brush up on your knowledge of optical products like frames, lenses, and contact lenses. Being able to discuss these confidently will show that you're genuinely interested in the role and can help customers make informed choices.
✨Practice Customer Scenarios
Think about common customer interactions you might face as a Retail Optical Assistant. Practising how you would handle questions or concerns can help you demonstrate your excellent customer service skills during the interview.
✨Showcase Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've successfully worked with others in the past. Highlighting your ability to collaborate will resonate well with the interviewers.
✨Stay Calm Under Pressure
Retail environments can get hectic, so prepare to discuss how you manage stress and challenging situations. Sharing specific examples of how you've handled pressure in previous roles will illustrate your resilience and adaptability.
