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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and perform frame adjustments and fittings.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy competitive pay, bonuses, free eyewear, and flexible health benefits.
- Why this job: Make a difference by helping customers find the perfect eyewear while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible working options and opportunities for career growth in a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Retail Optical Assistant – Vision ExpressWhere customer service meets premium eyewear and medtech innovation.
What You\’ll Do
Deliver confident personalised customer service and product advice
Learn to adjust frames, assist with fittings, and carry out minor repairs
Support pre‐screening eye tests using the latest optical technology
Keep the store running smoothly with admin and support tasks
What You\’ll Get
Free eyewear (up to £550 annually) from day one
33 days holiday with buy/sell options
Family & friends discounts + free eye tests
Employee wellbeing support
Opportunities to support global vision through the OneSight Foundation
Earn More at Vision ExpressEarn monthly bonuses on top of your salary. Full‐time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We\’re Looking For
Confident engaging with customers and recommending products
Passionate about eyewear, style, and comfortable with digital tools
Positive team player with a can‐do attitude
Strong communicator who listens and understands customer needs
Why Vision Express?With over 590 stores across the UK, Ireland, and Jersey, we\’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express. Understand their values, products, and what makes them stand out in the optical retail world. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be assisting customers with eyewear, think of scenarios where you might need to handle tricky situations or provide personalised assistance. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Vision Express brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can provide personalised assistance and ensure customers leave happy with their eyewear.
Communicate Clearly: Use clear and simple language in your application. We’re looking for great communication skills, so make sure you can translate complex terms into something easy to understand for customers.
Attention to Detail is Key: Don’t forget to mention your attention to detail! Whether it’s maintaining accurate records or ensuring the store looks its best, we need to know you can keep everything organised and up to standard.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the Vision Express team!
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses available. Being able to discuss the features and benefits of these products will show your passion for the role and help you connect with customers during the interview.
✨Practice Customer Scenarios
Think about common customer interactions you might face as a Retail Optical Assistant. Practising how you would handle questions or concerns can help you demonstrate your excellent customer service skills and ability to communicate effectively.
✨Showcase Team Spirit
Vision Express values teamwork, so be ready to share examples of how you've successfully worked in a team before. Highlighting your collaborative experiences will show that you can contribute positively to the store environment.
✨Stay Calm Under Pressure
Retail can be fast-paced, so prepare to discuss how you manage stress and challenging situations. Sharing specific examples of how you've handled pressure in previous roles will illustrate your resilience and adaptability.
