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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and perform frame adjustments and fittings.
- Company: Join Vision Express, part of EssilorLuxottica, with over 550 stores across the UK and Ireland.
- Benefits: Enjoy bonuses, free eyewear, discounts, and 33 days annual leave!
- Why this job: Be part of a dynamic team, help people see better, and work in a fun retail environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Flexible working options and opportunities for personal growth within a global brand.
The predicted salary is between 24000 - 36000 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You\’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You\’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We\’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can-do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we\’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Knowing about popular brands like Ray-Ban and Oakley can help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers better and build rapport, which is crucial in a retail environment.
✨Tip Number 3
Gain experience in customer service roles, even if they are not directly related to optics. This will enhance your ability to handle challenging situations and work under pressure, both of which are essential for this position.
✨Tip Number 4
Visit local Vision Express stores to observe how staff interact with customers. Take notes on their approach to customer service and store presentation, as this insight can be invaluable during your interview.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in retail or customer service, particularly those involving eyewear or health-related products. Use bullet points to clearly outline your achievements and responsibilities.
Showcase Your Communication Skills: Since great communication is essential for this role, consider including examples in your application that demonstrate your ability to explain complex information in an understandable way, especially in a fast-paced environment.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to listen to customer needs and offer personalised solutions, as this is crucial for a Retail Optical Assistant.
✨Practice Communication
Since you'll need to translate professional terminology into layman's terms, practice explaining optical concepts in simple language. This will help you build rapport with customers and demonstrate your communication skills during the interview.
✨Show Team Spirit
Be ready to discuss your experience working in a team environment. Emphasise your ability to collaborate with colleagues and contribute to a positive store atmosphere, as teamwork is essential in a retail setting.