At a Glance
- Tasks: Assist customers in selecting eyewear and provide excellent service.
- Company: Join Vision Express, part of the global EssilorLuxottica family.
- Benefits: Enjoy competitive pay, free eyewear, and flexible working hours.
- Other info: Opportunities for career growth and a supportive team environment.
- Why this job: Make a real difference in customers' lives by enhancing their vision.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
- Great communication and rapport building to translate professional terminology into language understandable to patients.
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
- Ability to work as part of a team, with colleagues across the whole store.
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
- Confidence, passion, drive and enthusiasm.
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
- Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus.
- Targeted incentives.
- Pension scheme.
- Life Assurance - 2 x your basic annual salary.
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
- Discounts throughout the year for your friends and family.
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between.
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels.
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
Retail Optical Assistant in Darlington employer: Vision Express
At Vision Express, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the heart of everything we do. Our employees benefit from comprehensive training, career progression opportunities within EssilorLuxottica, and the chance to work with cutting-edge optical technology in a supportive environment. Join us in our UK stores and be part of a company that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Optical Assistant in Darlington
✨Tip Number 1
Get to know Vision Express! Familiarise yourself with their products and services, especially the popular brands like Ray-Ban and Oakley. This way, you can chat confidently about eyewear options during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer choose the right eyewear or handle a tricky situation. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Vision Express values collaboration, so highlighting your ability to work with others will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vision Express family!
We think you need these skills to ace Retail Optical Assistant in Darlington
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can help our customers find the perfect eyewear and ensure they leave happy!
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language that reflects your understanding of the role and how you can contribute to our mission of helping customers 'See More and Be More'.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor it to the Retail Optical Assistant role. Mention specific skills or experiences that relate directly to the job description, like your ability to handle fittings or manage customer queries.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your enthusiasm for joining the Vision Express team right from the start!
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Practice Customer Scenarios
Think about common customer queries or concerns you might encounter as a Retail Optical Assistant. Practising how you would respond to these scenarios can help you demonstrate your excellent customer service skills during the interview.
✨Showcase Team Spirit
Vision Express values teamwork, so be ready to share examples of how you've successfully worked in a team before. Highlighting your ability to collaborate and support colleagues will make you stand out as a candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company, and it’s a great opportunity to learn more about the team dynamics and store culture.
