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For Companies At a Glance
- Tasks: Help customers choose eyewear and assist with fittings and repairs.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision and customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Sales bonuses and opportunities for personal growth in a dynamic team environment.
The predicted salary is between 24000 - 36000 £ per year.
Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.
This is a full‑time role; the successful candidate should be able to work weekends as needed.
What You’ll Do
- Deliver confident, personalised customer service and product advice.
- Learn to adjust frames, assist with fittings, and carry out minor repairs.
- Support pre‑screening eye tests using the latest optical technology.
- Keep the store running smoothly with admin and support tasks.
What You’ll Get
- Free eyewear (up to £550 annually) from day one.
- 33 days holiday with buy/sell options.
- Family & friends discounts + free eye tests.
- Employee wellbeing support.
- Opportunities to support global vision through the OneSight Foundation.
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73-£472/month — with uncapped potential for high performers. Your performance matters and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products.
- Passionate about eyewear, style, and comfortable with digital tools.
- Positive team player with a can‑do attitude.
- Strong communicator who listens and understands customer needs.
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Position Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Health Care Provider
- Industry: Retail
- Location: Knowle, England, United Kingdom
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will not only help you connect better with customers but also show that you can translate professional jargon into relatable advice.
✨Tip Number 3
Get comfortable with handling customer queries and complaints. Role-playing challenging scenarios with friends or family can prepare you to maintain composure and provide excellent service under pressure.
✨Tip Number 4
Research Vision Express and its values. Understanding their mission of helping customers 'See More and Be More' will allow you to align your answers during interviews with their core principles, making you a more appealing candidate.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues effectively.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've used these skills in previous roles, especially in fast-paced environments.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Vision Express and its mission in your application. Mention any specific brands or products you admire and how you can contribute to helping customers 'See More and Be More'.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you addressed customer needs and resolved any issues, as this is crucial for a Retail Optical Assistant.
✨Practice Communication
Since you'll need to explain professional terminology in an understandable way, practice simplifying complex concepts. This will help you build rapport with customers and demonstrate your communication skills during the interview.
✨Show Enthusiasm and Team Spirit
Express your passion for helping others and your ability to work as part of a team. Share examples of how you've collaborated with colleagues in the past, as teamwork is essential in a retail environment.
