Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and perform frame adjustments and fittings.
- Company: Join Vision Express, a leading optical retailer with over 550 stores across the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, bonuses, and discounts for friends and family.
- Why this job: Be part of a mission to help customers 'See More and Be More' while gaining valuable retail experience.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal growth and community involvement through the OneSight EssilorLuxottica Foundation.
The predicted salary is between 24000 - 25000 £ per year.
Join to apply for the Retail Optical Assistant role at Vision Express
3 days ago Be among the first 25 applicants
Join to apply for the Retail Optical Assistant role at Vision Express
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we\’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we\’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Pension scheme
- Life Assurance – 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
- And so much more!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Health Care Provider
-
Industries
Retail
Referrals increase your chances of interviewing at Vision Express by 2x
Get notified about new Optical Assistant jobs in Berkhamsted, England, United Kingdom.
Hemel Hempstead, England, United Kingdom 2 weeks ago
Dunstable, England, United Kingdom 6 days ago
London, England, United Kingdom £24,107.20-£25,000.00 1 month ago
Harrow, England, United Kingdom 2 days ago
Leighton Buzzard, England, United Kingdom 1 hour ago
Staines-Upon-Thames, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
Watford, England, United Kingdom 1 week ago
Enfield, England, United Kingdom 6 days ago
Ealing, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
Hemel Hempstead, England, United Kingdom 2 weeks ago
Aylesbury, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 2 days ago
Newport Pagnell, England, United Kingdom 3 weeks ago
Slough, England, United Kingdom 1 month ago
Edgware, England, United Kingdom 1 month ago
Watford, England, United Kingdom 3 hours ago
Hounslow, England, United Kingdom 3 weeks ago
Edgware, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
Milton Keynes, England, United Kingdom 1 week ago
Ruislip, England, United Kingdom 1 week ago
Ruislip, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
High Wycombe, England, United Kingdom 2 weeks ago
Milton Keynes, England, United Kingdom 1 week ago
Kensington And Chelsea, England, United Kingdom 1 month ago
Staines-Upon-Thames, England, United Kingdom 2 weeks ago
Hertford Heath, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers who may not be familiar with technical jargon, ensuring they feel comfortable and understood.
✨Tip Number 3
Showcase your customer service skills by volunteering or working in retail environments. Gaining experience in fast-paced settings will help you handle pressure and challenging situations, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of Vision Express. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in retail or optical settings. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the Retail Optical Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of optical products. Mention specific experiences where you provided excellent customer service and how you can contribute to Vision Express's mission of helping customers 'See More and Be More'.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description, such as your ability to handle challenging situations, work under pressure, and maintain accurate records. Use examples to demonstrate these skills effectively.
Show Enthusiasm for Flexibility: Since Vision Express is open to discussing flexible working hours, mention your ideal working week in your application. This shows that you are adaptable and willing to meet the company's needs while also considering your own preferences.
How to prepare for a job interview at Vision Express
✨Show Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've helped customers in the past, focusing on your communication skills and how you addressed their needs.
✨Know Your Products
Familiarise yourself with the optical products and services offered by Vision Express. Be ready to discuss different types of frames, lenses, and contact lenses, as well as how they can benefit customers' vision needs.
✨Demonstrate Attention to Detail
Highlight your attention to detail during the interview. Discuss how you maintain accurate records and ensure that customer prescriptions are correct, as this is vital for providing the best service.
✨Prepare for Teamwork Questions
Since teamwork is essential in this role, think of examples where you've successfully worked as part of a team. Be prepared to explain how you handle pressure and collaborate with colleagues to achieve store goals.
