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For Companies At a Glance
- Tasks: Deliver personalised customer service and assist with eyewear fittings and repairs.
- Company: Join Vision Express, a leading optical retailer backed by EssilorLuxottica.
- Benefits: Enjoy free eyewear, 33 days holiday, and employee wellbeing support.
- Why this job: Make a difference in eyecare while earning bonuses for your performance.
- Qualifications: Confident communicator with a passion for eyewear and teamwork.
- Other info: Opportunities for career growth in a dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You'll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You'll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
- Earn monthly bonuses on top of your salary. Full‐time Optical Assistants meeting targets can earn £85‐£520/month — with uncapped potential for high performers.
Your performance matters — and it pays off.
What We're Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‐do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express and their products. This will help you show genuine interest and make it easier to connect with the interviewer.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers with eyewear choices or adjustments. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your passion for eyewear! Whether it's discussing your favourite brands or trends, let your enthusiasm shine through. This can set you apart from other candidates who may not share the same level of excitement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Show Your Passion for Eyewear: When writing your application, let us see your enthusiasm for eyewear and style. Mention any personal experiences or interests that relate to the optical industry, as this will help you stand out!
Highlight Customer Service Skills: We want to know how you engage with customers! Share examples of your previous customer service experiences and how you’ve made a difference in someone’s day. This is key for a role like this.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vision Express
✨Know Your Eyewear
Familiarise yourself with the brands and products Vision Express offers, like Ray-Ban and Oakley. Being able to discuss these brands confidently will show your passion for eyewear and help you connect with customers during the interview.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this role heavily relies on engaging with customers and recommending products.
✨Practice Your Communication Skills
Since strong communication is essential, practice explaining complex ideas simply. You might be asked to describe how you would assist a customer with frame adjustments or pre-screening eye tests, so being clear and concise is crucial.
✨Show Your Team Spirit
Vision Express values team players, so be ready to discuss how you work well in a team. Share experiences where you collaborated with others to achieve a common goal, highlighting your positive attitude and can-do spirit.
