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- Tasks: Deliver personalised customer service and assist with eyewear fittings and repairs.
- Company: Join Vision Express, part of the global EssilorLuxottica group.
- Benefits: Free eyewear, 33 days holiday, discounts, and wellbeing support.
- Why this job: Make a difference in eyecare while working with top brands like Ray-Ban and Prada.
- Qualifications: Confident communicator with a passion for eyewear and teamwork.
- Other info: Earn monthly bonuses and enjoy career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
What can you expect from the role? Retail Optical Assistant – Vision Express Where customer service meets premium eyewear and medtech innovation. Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre‑screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- Free eyewear (up to £550 annually) from day one
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
Earn More at Vision Express
Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can‑do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development. Ready to start your career in optical retail? Apply now and see your future clearly.
Retail Optical Assistant in Pontyclun employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant in Pontyclun
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express and their products. This will help you show genuine interest and make it easier to connect with the interviewers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers about eyewear. Role-playing these situations can boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your passion for eyewear! Whether it's discussing your favourite brands or trends, let your enthusiasm come through. This is a great way to demonstrate that you're not just looking for any job, but this specific role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Retail Optical Assistant in Pontyclun
Some tips for your application 🫡
Show Your Passion for Eyewear: When writing your application, let your love for eyewear shine through! Mention any personal experiences or interests related to fashion and style that make you a great fit for the Retail Optical Assistant role.
Highlight Customer Service Skills: We want to see how you engage with customers! Share examples of how you've provided excellent service in the past. This will show us that you're ready to deliver that confident, personalised customer service we value.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining Vision Express!
How to prepare for a job interview at Vision Express
✨Know Your Eyewear
Familiarise yourself with the brands and products Vision Express offers, like Ray-Ban and Oakley. Being able to discuss these brands confidently will show your passion for eyewear and impress your interviewers.
✨Customer Service Scenarios
Prepare for role-play scenarios where you might need to demonstrate your customer service skills. Think about how you would handle different customer needs and questions, as this is crucial for a Retail Optical Assistant.
✨Show Your Team Spirit
Vision Express values teamwork, so be ready to share examples of how you've worked well in a team before. Highlight your positive attitude and willingness to support your colleagues, as this will resonate with their company culture.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities or how they support employee development, which aligns with their focus on career growth.
