People Services Advisor

Location: Ruddington, Nottingham (Hybrid)

Step into a role that’s all about delivering an exceptional colleague experience. As a People Services Advisor, you’ll be a trusted first point of contact for HR‑related queries across Vision Express, supporting colleagues and managers with clear, timely and empathetic guidance. You’ll play a pivotal role in ensuring our key people processes run smoothly, from onboarding to moments that matter, all while helping maintain a positive and supportive workplace.

What We’re Looking For

A proven track record of delivering exceptional customer service

Ability to prioritise effectively in a fast‑paced environment

Strong organisational skills and attention to detail

A team player who contributes to a positive, inclusive working environment

Someone who is empathetic, approachable and solutions‑focused

Key Responsibilities Include

• Processing all starters, leavers and contractual changes accurately and within agreed timeframes
• Creating and issuing contracts and employment documentation
• Acting as the first point of contact for colleagues and managers
• Providing clear, accurate HR advice within policy guidelines
• Coordinating moments that matter including maternity processes and long‑service awards
• Using the People Services/Payroll Database to generate reports
• Ensuring exceptional service delivery in line with departmental KPIs

About Us

We are Vision Express, with over 550 stores across the UK and Ireland. We’re also part of EssilorLuxottica, the global leader in eyewear design, manufacture and distribution, home to iconic brands including Ray‑Ban, Oakley, Persol, Costa and Vogue Eyewear.

Benefits

• Hybrid working with support office access in Ruddington
• Company pension scheme
• Life Assurance
• Free eyewear annually (eligibility from day one!)
• Discounts for friends and family
• Employee Assistance Program
• 33 days annual leave (increasing with service) with the option to buy or sell holiday
• Flexible health‑related benefits
• Lifestyle benefits including Gymflex, Dining Cards, discounted travel insurance, Experience Days and Cycle to Work
• Opportunities to support the OneSight EssilorLuxottica Foundation
• A collaborative internal community with opportunities to learn, share and grow

We are Vision Express, with over 550 stores across the UK and Ireland. We’re also part of EssilorLuxottica, the global leader in eyewear design, manufacture and distribution, home to iconic brands including Ray‑Ban, Oakley, Persol, Costa and Vogue Eyewear.