Store Manager in Nottingham

Join Vision Express in Uckfield, East Sussex, as our new Store Manager and lead a passionate team in delivering outstanding customer service and eye care. In this hands-on retail management role, you’ll be responsible for driving store performance, maintaining exceptional Net Promoter Scores (NPS), and ensuring every customer receives a memorable experience. As Store Manager, you’ll oversee all aspects of store operations — from team development and performance management to sales growth and compliance — while working closely with customers on the shop floor. With the store continuing to grow year on year, your leadership, commercial awareness, and commitment to excellence will be key to its ongoing success. If you’re a motivated retail professional with a proven track record in customer-focused management, we’d love to hear from you.

Benefits:

• Free eyewear up to £550 annually with immediate eligibility.
• On-target bonuses of up to £6,180, depending on store performance.
• Stretch target bonuses of up to £12,360, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 33 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Some experiences you might have:

• Previous experience of developing a store improvement plan.
• Managing resources to meet demand and maximise sales.
• Solving complex problems for colleagues and customers.
• Remaining delivery focused throughout challenging times.
• Being customer obsessed and providing exceptional customer service.
• Showing emotional intelligence to support yourself, colleagues or customers in difficult moments.
• Working as part of a winning team and taking lessons from mistakes.
• Managing a team, selecting and developing colleagues and working with HR.
• Displaying a positive attitude that has influenced others to commit to a cause.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential. Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results. We are Pioneers bringing heritage into the future. We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.

We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email. Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.