At a Glance
- Tasks: Lead daily store operations, manage staff, and ensure top-notch customer service.
- Company: Join Vision Express, a leader in eyecare and eyewear solutions.
- Benefits: Enjoy competitive pay, bonuses, private medical cover, and 33 days annual leave.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real impact by helping customers 'See More and Be More'.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a Store Manager at Vision Express, you’re responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You’ll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You’ll manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues.
You’re responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Who is the perfect candidate?
- Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth.
- Support your colleagues in store with your strong leadership and management skills.
- Great communication and rapport building to translate professional terminology into language understanding to patients.
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
- Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management.
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
- Confidence, passion, drive and enthusiasm.
- Support with the instore recruitment process.
- Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers ‘See More and Be More’.
Anything else you should know?
- Sales and performance-based bonus.
- Targeted incentives.
- Competitive pension scheme.
- Private medical cover for you and your family.
- Life Assurance - 4 x your basic annual salary.
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
- Discounts throughout the year for your friends and family.
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between.
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels.
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
- And so much more!
Store Manager in Norfolk employer: Vision Express
Vision Express is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong emphasis on teamwork and patient care, optometrists at our Wrexham store enjoy generous benefits such as free parking, 33 days of annual leave, and private medical cover, all within a supportive work culture that fosters development and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Vision Express or similar companies. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Prepare for the interview by researching Vision Express and its values. Understand their mission of helping customers 'See More and Be More' and think about how your experience aligns with that. We want to see your passion for customer service and team leadership shine through!
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've successfully managed teams, met sales targets, or improved customer service in previous roles. We love to hear about real-life experiences that demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the store culture, team dynamics, and what a typical day looks like. It shows us that you're genuinely interested and helps you determine if this is the right fit for you.
We think you need these skills to ace Store Manager in Norfolk
Some tips for your application 🫡
Show Your Leadership Skills:As a Store Manager, we want to see your leadership style shine through in your application. Share examples of how you've motivated and supported your team in the past, and how you plan to create a positive work environment at Vision Express.
Highlight Your Customer Service Experience:Customer service is key in our mission to help customers 'See More and Be More'. Make sure to include any relevant experience where you've gone above and beyond for customers, and how you can bring that passion to our store.
Be Specific About Your Achievements:When discussing your sales performance, be specific! We love numbers, so if you've met or exceeded targets, mention those figures. This helps us understand your impact and how you can drive business growth at Vision Express.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Vision Express
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with Vision Express and its values. Understand their mission of helping customers 'See More and Be More'. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and rapport-building skills. Think about specific situations where you motivated your team or resolved conflicts.
✨Prepare for Sales Performance Questions
Expect questions about sales targets and performance analysis. Be ready to discuss how you've monitored sales data in previous roles and what strategies you implemented to improve results. Highlight your ability to drive business growth through effective team management.
✨Discuss Flexibility Openly
Since the role offers flexible working options, think about your ideal working week and be prepared to discuss it. This shows that you’re proactive and willing to find a solution that works for both you and the company.
