At a Glance
- Tasks: Lead and develop a team while delivering exceptional customer experiences.
- Company: Join Vision Express, part of EssilorLuxottica, a global eyewear leader.
- Benefits: Enjoy £350 towards eyewear, 33 days holiday, and employee wellbeing support.
- Other info: Dynamic environment with opportunities for ongoing training and development.
- Why this job: Make a real impact in retail with leading brands and clear career progression.
- Qualifications: Previous retail leadership experience and strong people skills required.
The predicted salary is between 24750 - 30250 £ per year.
Are you an experienced retail leader looking for your next challenge? We're looking for an Assistant Store Manager to join Vision Express and play a key role in delivering exceptional customer experiences, developing colleagues, and driving store performance.
This Assistant Store Manager opportunity is ideal for someone with previous retail leadership experience who is ready to further develop their career in a supportive and customer-focused environment. Working closely with the Store Manager, you'll help lead the team, drive commercial performance, and ensure the store delivers consistently high standards.
What You'll Do
- Support the Store Manager in leading, coaching and developing colleagues
- Conduct regular 1:1s, coaching sessions and on-the-job training
- Drive sales performance through effective KPI management
- Support recruitment, onboarding and colleague engagement activities
- Deliver exceptional customer experiences and service standards
- Maintain operational excellence and compliance across the store
- Lead the shop floor and take responsibility for the store in the Store Manager's absence
What We're Looking For
- Previous experience as a supervisor, team leader, deputy manager or Assistant Store Manager
- Strong people leadership and coaching skills
- Experience developing and motivating teams to achieve results
- Good understanding of performance management processes
- Commercial awareness and confidence using KPIs to improve performance
- Excellent communication and customer service skills
- Flexibility to support the needs of the business
What you'll get
- £350 towards frames or designer sunglasses, with unlimited spend on lenses
- 33 days holiday with buy/sell options
- Family and friends discounts plus free eye tests
- Employee wellbeing support
- Competitive bonus scheme linked to business performance
- Opportunities to support global vision through the OneSight Foundation
As an Assistant Store Manager at Vision Express, you'll be part of EssilorLuxottica, a global leader in eyewear and eyecare. You'll work with leading brands including Ray-Ban, Oakley, Prada and Meta while benefiting from industry-leading training, ongoing development and clear progression opportunities. Whether you're already an Assistant Store Manager or looking to step into an Assistant Store Manager role, we'll help you build a rewarding long-term career. Ready to become our next Assistant Store Manager? Apply now.
Assistant Store Manager in Newcastle employer: Vision Express
Vision Express is an exceptional employer that prioritises employee growth and development within a dynamic retail environment. With a commitment to personalised customer service and advanced optical technology, team members enjoy a supportive work culture that encourages collaboration and innovation. Located in a vibrant community, employees benefit from competitive bonuses and the opportunity to work with top eyewear brands backed by EssilorLuxottica.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Newcastle
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Vision Express, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Vision Express!
We think you need these skills to ace Assistant Store Manager in Newcastle
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Vision Express, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Vision Express and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Vision Express that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Vision Express
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
