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- Tasks: Assist customers in selecting eyewear and provide excellent service.
- Company: Join Vision Express, part of the EssilorLuxottica family.
- Benefits: Enjoy flexible hours, competitive pay, and free eyewear annually.
- Why this job: Make a real difference in customers' lives by enhancing their vision.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunities for bonuses, discounts, and career growth.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre‑screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
- Great communication and rapport building to translate professional terminology into language understandable to patients.
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
- Ability to work as part of a team, with colleagues across the whole store.
- The ability to work under pressure and handle challenging situations in a fast‑paced retail environment.
- Confidence, passion, drive and enthusiasm.
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
- Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance‑based bonus.
- Targeted incentives.
- Life Assurance - 2 x your basic annual salary.
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
- Discounts throughout the year for your friends and family.
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in‑between.
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
- Opportunities to join a company wide community with peer‑to‑peer knowledge sharing and collaborating through our internal channels.
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
Retail Optical Assistant in Longton employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant in Longton
✨Tip Number 1
Get to know the company inside out! Research Vision Express and their products, especially the brands they carry like Ray-Ban and Oakley. This way, when you chat with them, you can show off your knowledge and passion for eyewear.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with handling queries and providing personalised assistance. The better you are at connecting with customers, the more likely you are to impress during your interview.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Think of examples where you've worked well with others in a fast-paced environment. Vision Express values collaboration, so showing that you can thrive in a team will definitely work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vision Express family. Good luck!
We think you need these skills to ace Retail Optical Assistant in Longton
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you’ve gone above and beyond to help customers, just like you’ll do as a Retail Optical Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language that showcases your communication skills, as you'll need to translate complex optical terms into everyday language for our customers.
Tailor Your Application: Make sure to customise your application to fit the role. Mention specific skills or experiences that relate to the job description, like your attention to detail or ability to work under pressure. This shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled challenging situations or went the extra mile for a customer. This will demonstrate your ability to meet the needs of customers effectively.
✨Practice Communication
Since you'll need to translate professional terminology into layman's terms, practice explaining optical concepts in simple language. This will not only help you in the interview but also in your future role as a Retail Optical Assistant.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and collaboration. Think of instances where you worked well with others, especially in a fast-paced environment. Highlight your ability to support colleagues and contribute to a positive store atmosphere.
