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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and provide excellent service.
- Company: Join Vision Express, part of the EssilorLuxottica family, with over 550 stores across the UK.
- Benefits: Enjoy flexible hours, competitive pay, free eyewear, and a range of lifestyle perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers see better and feel great.
- Qualifications: Great communication skills and a passion for customer service.
Job Description
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further. Who are we?We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Pension scheme
- Life Assurance – 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
- And so much more!
Company employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Company
✨Tip Number 1
Get to know the company inside out! Research Vision Express, their values, and their products. This way, when you walk into that interview, you can show off your knowledge and passion for helping customers 'See More and Be More'.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d provide excellent customer service and handle challenging situations, just like you would in the store.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It reflects your enthusiasm for the role and shows that you understand the importance of presentation in retail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Company
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Optical Assistant role. Highlight your customer service skills and any experience you have with eyewear or retail. We want to see how you can help our customers 'See More and Be More'!
Show Your Passion: Let your enthusiasm shine through in your application! Share why you're excited about working at Vision Express and how you can contribute to our mission. We love seeing candidates who are genuinely passionate about helping others.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with Vision Express's mission to help customers 'See More and Be More'.
✨Practice Communication Skills
Since you'll need to translate professional terminology into layman's terms, practice explaining optical concepts in simple language. This will demonstrate your ability to build rapport with customers and ensure they understand their options.
✨Show Enthusiasm and Flexibility
Express your excitement about the role and be open about your ideal working hours. Vision Express values flexibility, so discussing your preferences while showing willingness to adapt can set you apart from other candidates.