At a Glance
- Tasks: Deliver personalised customer service and assist with frame fittings and repairs.
- Company: Join Vision Express, a leading optical retailer backed by EssilorLuxottica.
- Benefits: Enjoy £350 towards eyewear, 33 days holiday, and employee wellbeing support.
- Other info: Earn monthly bonuses and enjoy excellent career development opportunities.
- Why this job: Make a difference in eye care while working with top brands like Ray-Ban and Prada.
- Qualifications: Confident communicator with a passion for eyewear and digital tools.
The predicted salary is between 22000 - 28000 £ per year.
Overview
Retail Optical Assistant - Vision Express
Where customer service meets premium eyewear and med-tech innovation.
Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You’ll Do
- Deliver confident personalised customer service and product advice
- Learn to adjust frames, assist with fittings, and carry out minor repairs
- Support pre-screening eye tests using the latest optical technology
- Keep the store running smoothly with admin and support tasks
What You’ll Get
- £350 towards frames or designer sunglasses, with unlimited spend on lenses.
- 33 days holiday with buy/sell options
- Family & friends discounts + free eye tests
- Employee wellbeing support
- Opportunities to support global vision through the OneSight Foundation
- Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers.
Your performance matters — and it pays off.
What We’re Looking For
- Confident engaging with customers and recommending products
- Passionate about eyewear, style, and comfortable with digital tools
- Positive team player with a can-do attitude
- Strong communicator who listens and understands customer needs
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.
Ready to start your career in optical retail? Apply now and see your future clearly.
Optical Retail Specialist: Frame Fittings & Customer Care in Birmingham employer: Vision Express
At Vision Express, we pride ourselves on being an exceptional employer that values personal growth and innovation in the optical retail sector. Our supportive work culture fosters teamwork and encourages employees to develop their skills while enjoying generous benefits such as a £350 allowance for frames, 33 days of holiday, and opportunities for monthly bonuses. Join us in a dynamic environment where your contributions make a real difference in customer care and eye health.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Retail Specialist: Frame Fittings & Customer Care in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vision Express and their products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these during your chat.
✨Tip Number 3
Show off your passion for eyewear! Whether it’s talking about your favourite brands or trends, let your enthusiasm shine through. It’ll make you stand out as someone who truly cares about the industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can keep you top of mind for the hiring team.
We think you need these skills to ace Optical Retail Specialist: Frame Fittings & Customer Care in Birmingham
Some tips for your application 🫡
Show Your Passion for Eyewear:When writing your application, let your love for eyewear shine through! Talk about your favourite brands or styles and how they inspire you. This will show us that you're genuinely interested in the role.
Highlight Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We want to see how you engage with customers and provide personalised advice, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vision Express
✨Know Your Eyewear
Familiarise yourself with the latest eyewear trends and brands like Ray-Ban and Prada. Being able to discuss these confidently will show your passion for the industry and impress your interviewers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this role heavily focuses on personalised service.
✨Practice Frame Fitting Skills
If possible, practice adjusting frames or assisting with fittings before your interview. This hands-on knowledge will demonstrate your readiness for the role and your enthusiasm for learning new skills.
✨Show Your Team Spirit
Be ready to discuss how you work within a team. Vision Express values positive team players, so share experiences where you collaborated effectively with others to achieve a common goal.
