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- Tasks: Support the Store Manager in delivering an exceptional retail experience and leading a high-performing team.
- Company: Join Vision Express, a leading retailer with over 550 stores across the UK and Ireland.
- Benefits: Enjoy free eyewear, performance bonuses, generous leave, and employee wellbeing support.
- Why this job: Grow your career in a dynamic environment while making a real impact on customer service.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Flexible working options available to fit around your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Join Vision Express as an Assistant Store Manager at our Oxford Street flagship store, the largest in the UK, employing over 70 colleagues. You’ll work alongside three other assistant store managers and the store manager to lead a high-performing team, deliver exceptional customer experiences, and drive commercial success.
In this fast-paced, dynamic environment, you’ll focus on people management, coaching, and performance development. Confidence is key – you’ll be comfortable having performance conversations, resolving customer complaints, and engaging with in-store events and media activities.
This is a unique opportunity to be part of our most prestigious store, shaping its success every day.
Key responsibilities
- Support the store manager in leading a large team and creating a culture of excellence.
- Drive sales performance, operational standards, and customer satisfaction.
- Manage colleague performance, coaching and developing talent.
- Resolve complex customer issues with empathy and professionalism.
- Represent Vision Express at events and media activities within the store.
- Work flexibly across a variety of shifts, including evenings and weekends.
Skills and experience
- Outgoing and confident personality with strong communication skills.
- Experience in problem-solving and handling customer complaints.
- Ability to thrive in a fast-paced retail environment.
- Flexible approach to working patterns.
- Optics experience is preferred but not essential – we’ll provide full training.
- Free eyewear annually (available immediately)
- Uncapped monthly bonus potential
- 33 days’ annual leave, with buy and sell options
- Family and friends’ discounts up to 75% off with free eye tests
- Employee Assistance Programme for wellbeing support
- Opportunities to support the OneSight EssilorLuxottica Foundation
Why Vision Express?
With over 550 stores across the UK and Ireland, Vision Express offers genuine career progression, industry‑leading training and the chance to be part of something bigger. We are proud to champion diversity, inclusion and a culture built on trust, collaboration and excellence.
If you’re an assistant store manager looking to make your mark in a flagship, high‑profile environment, we’d love to hear from you.
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Assistant Store Manager employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for an Assistant Store Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to retail management. Think about how you've solved problems in the past and how you can showcase your customer service skills. We want you to shine when it comes to demonstrating your experience!
✨Tip Number 3
Don’t forget to research Vision Express! Familiarise yourself with their values, products, and recent news. This will not only help you stand out in interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our dynamic team. So, don’t hold back – let us know why you’re the perfect fit!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you've gone above and beyond to create exceptional experiences for customers in your previous roles.
Be Organised and Detail-Oriented: Since this role involves managing store operations, it's crucial to demonstrate your organisational skills. Share examples of how you've successfully managed tasks or led a team while keeping everything running smoothly.
Communicate Clearly: Excellent communication is key! Use your application to showcase your ability to convey ideas clearly and effectively. Whether it’s through your writing style or the way you present your experiences, make sure we can see your strong communication skills.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Assistant Store Manager role. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
How to prepare for a job interview at Vision Express
✨Know the Company Inside Out
Before your interview, take some time to research Vision Express. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your customer obsession and problem-solving abilities.
✨Highlight Your Leadership Experience
Be ready to discuss your experience in managing teams. Share specific instances where you led a team to achieve targets or improved team performance. This will showcase your ability to support the Store Manager and lead a high-performing team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, team dynamics, or opportunities for growth within the company. This shows that you’re not just interested in the role, but also in how you can contribute to the team and grow with Vision Express.
