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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve store targets.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy free eyewear, performance bonuses, generous leave, and a supportive work environment.
- Why this job: Be part of a diverse team that values inclusion and personal growth while making a difference.
- Qualifications: Retail management experience preferred; passion for customer service is essential.
- Other info: Flexible working hours available to fit your lifestyle.
The predicted salary is between 28000 - 42000 £ per year.
Role overview
As an Assistant Store Manager at Vision Express, you\’ll support the Store Manager in overseeing the daily operations of the store. This can include managing the team, ensuring excellent customer service, achieving sales targets, and maintaining the high standards of visual merchandising and store presentation.
You\’ll assist with administrative tasks such as stock ordering and management, cash handling and reporting. You\’ll play a key role in creating a positive and productive work environment, ensuring the store meets the business objectives. All our colleagues play a key part in our mission of helping our customers to \’See More and Be More\’ by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we\’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we\’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
- Show strong leadership and management skills to be able to support your colleagues in store
- Great communication and rapport building to translate professional terminology into language understanding to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Monitor and analyse sales performance data to identify areas for improvement
- Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers \’See More and Be More\’.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Competitive pension scheme
- Private Medical Cover for you
- Life Assurance – 4 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash plan, Additional Life Cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
- And so much more!
Assistant Store Manager employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Vision Express's values and customer service philosophy. Understanding their approach will help you align your answers during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to manage a team effectively. Highlight situations where you've motivated colleagues or improved store performance.
✨Tip Number 3
Research the latest trends in retail management and customer service, especially in the optics sector. Being knowledgeable about industry developments can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Be ready to discuss your ideal working hours and flexibility openly. Since Vision Express is open to discussing this, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience and any leadership roles you've held. Emphasise your ability to deliver outstanding customer service, as this is a key aspect of the Assistant Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your approach to team leadership. Mention any relevant experiences that demonstrate your problem-solving skills and ability to work under pressure.
Show Flexibility: Since Vision Express is open to discussing flexible working options, mention your ideal working hours in your application. This shows that you are adaptable and willing to find a solution that works for both you and the company.
Highlight Relevant Skills: Focus on skills such as active listening, empathy, and teamwork in your application. These qualities are essential for supporting both customers and colleagues, which is crucial for the Assistant Store Manager position.
How to prepare for a job interview at Vision Express
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve targets. Share specific examples of how you’ve handled challenges and supported your colleagues.
✨Demonstrate Customer Service Passion
Vision Express values exceptional customer service. Be ready to talk about times when you've gone above and beyond for customers. Highlight your understanding of customer needs and how you can create a positive shopping experience.
✨Discuss Flexibility Openly
The role offers flexible working options, so think about your ideal working week and be honest about it during the interview. This shows that you're proactive and willing to find a solution that works for both you and the company.
✨Prepare for Team Dynamics Questions
Expect questions about teamwork and collaboration. Prepare examples of how you've worked with others to achieve common goals, especially in high-pressure situations. This will demonstrate your ability to be a team player and contribute positively to the store environment.
