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- Tasks: Lead a team to deliver exceptional customer service and achieve store targets.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy free eyewear, performance bonuses, generous leave, and a supportive work environment.
- Why this job: Be part of a diverse team that values inclusion and personal growth while making a difference.
- Qualifications: Retail management experience preferred; passion for customer service is essential.
- Other info: Flexible working hours available to fit your lifestyle.
The predicted salary is between 28000 - 42000 £ per year.
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As Assistant Store Manager, you’ll support the Joint Venture Partner in leading a team of 9 retail colleagues to deliver outstanding customer service and achieve store targets. You’ll be responsible for day-to-day operations, team performance, and maintaining high store standards.
Optics experience is preferred but not essential — we\’re looking for a strong people leader with retail management experience and a passion for customer service.
Although the hours of this role are advertised, if this sounds like the role for you, we\’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
Benefits
- Free eyewear up to £550 annually with immediate eligibility.
- On target bonuses of up to £4,212, depending on store performance.
- Stretch target bonuses of up to £8,424, depending on store performance.
- Family and friends discount of 75%, 50% and 25% with a free eye test.
- 25 days annual leave with the opportunity to buy or sell holiday.
- Employee Assistance Program offering confidential support for your wellbeing.
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
Some Experiences You Might Have
- Solving complex problems for colleagues and customers.
- Being customer obsessed and providing exceptional customer service.
- Displaying a positive attitude that has influenced others to commit to a cause.
- Active listening, having empathy to understand customer and colleague needs.
- Calm under pressure, supporting customers and colleagues in challenging moments.
- Being a team player, working with colleagues to achieve store targets.
- Having positive energy and the potential to become a brand ambassador.
Why Vision Express?
Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential.
Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
General Business, Management, and Consulting
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Industries
Retail
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Assistant Store Manager employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Vision Express's values and customer service philosophy. Understanding their approach will help you align your answers during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to manage a team effectively. Highlight situations where you've motivated colleagues or improved store performance.
✨Tip Number 3
Research the latest trends in retail management and customer service, especially in the optics sector. Being knowledgeable about industry developments can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Be ready to discuss your ideal working hours and flexibility openly. Since Vision Express is open to discussing this, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience and any leadership roles you've held. Emphasise your ability to deliver outstanding customer service, as this is a key aspect of the Assistant Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your approach to team leadership. Mention any relevant experiences that demonstrate your problem-solving skills and ability to work under pressure.
Show Flexibility: Since Vision Express is open to discussing flexible working options, mention your ideal working hours in your application. This shows that you are adaptable and willing to find a solution that works for both you and the company.
Highlight Relevant Skills: Focus on skills such as active listening, empathy, and teamwork in your application. These qualities are essential for supporting both customers and colleagues, which is crucial for the Assistant Store Manager position.
How to prepare for a job interview at Vision Express
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve targets. Share specific examples of how you’ve handled challenges and supported your colleagues.
✨Demonstrate Customer Service Passion
Vision Express values exceptional customer service. Be ready to talk about times when you've gone above and beyond for customers. Highlight your understanding of customer needs and how you can create a positive shopping experience.
✨Discuss Flexibility Openly
The role offers flexible working options, so think about your ideal working week and be honest about it during the interview. This shows that you're proactive and willing to find a solution that works for both you and the company.
✨Prepare for Team Dynamics Questions
Expect questions about teamwork and collaboration. Prepare examples of how you've worked with others to achieve common goals, especially in high-pressure situations. This will demonstrate your ability to be a team player and contribute positively to the store environment.
