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- Tasks: Provide essential clerical support and assist nursing staff in a dynamic ward environment.
- Company: Join Imperial College Healthcare, a leading NHS Trust known for excellence in patient care.
- Benefits: Enjoy career development, flexible working, and a staff recognition scheme.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Degree or equivalent qualification with strong organisational and communication skills.
- Other info: Opportunities for flexible working and career growth in a supportive team.
The predicted salary is between 30546 - 32207 £ per year.
An exciting opportunity has arisen within the Clinical Haematology Directorate for a Band 3 Ward Clerk. The ward clerk is an essential part of the ward team, who works within the ward to provide essential clerical duties, to assist the nursing staff with the organisation of the ward as well as answering patient and visitor queries. The post holder will have direct contact with patients/visitors in their capacity as Ward Clerk within Dacie Ward.
Duties will include:
- Receiving and directing patients, visitors and staff visiting the ward.
- Liaising with the wider Trust teams to support patient care.
- Undertaking clerical duties relating to documentation for patients including admission paperwork, clinical notes, discharge notification, patient records etc.
Main duties:
- Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact for patients, carers and healthcare professionals, both internal and external to the Trust.
- Use judgement in responding to queries or taking messages.
- Maintain good communication links with the ward team and other departments.
- Arrange transport when required, clearly communicating with the nursing staff.
- Prioritise, plan and organise daily workload.
- Answer telephone calls and deal with non‑nursing/non‑medical enquiries.
- Access voicemail and pass on accurate messages.
- Arrange for any repairs that are required.
- Communicate and document information accordingly.
- Undertake any other clerical task as agreed mutually with the ward manager to ensure that the administrative systems meet the needs of the ward.
- Appropriate disposal and shredding of confidential papers.
- Record/update admission, discharge/transfer of patient data on Trust information systems.
About Us: At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You will get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Key responsibilities: The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
Person specification:
Essential Education / qualifications:- Degree or equivalent qualification.
- Previous experience of line managing large patient groups.
- Knowledge of the NHS.
- Working in a pressurised environment.
- Previous experience of working within a target based department.
- Experience of working with multidisciplinary teams.
- Previous experience of working within inpatient surgical area.
- Previous experience of working within a surgical department.
- Ability to use Microsoft Word, PowerPoint, Excel.
- Ability to work autonomously, prioritise own workload & act on own initiative.
- Ability to work as a team player.
- Ability to supervise effectively.
- Previous experience of using Cerner.
- Able to communicate contentious and/or sensitive information to service users and internal colleagues.
- Self‑motivated / able to motivate others.
- Excellent organisational skills.
- Excellent oral and written communication skills.
- Ability to delegate tasks effectively.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details: Imperial College Healthcare NHS Trust, Charing Cross Hospital, Fulham Palace Road, London, W6 8RF.
Ward Clerk - 7 North Ward employer: Vision Data Recovery
Contact Detail:
Vision Data Recovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk - 7 North Ward
✨Tip Number 1
Get to know the ward! If you can, visit the hospital beforehand to familiarise yourself with the environment. This will help you feel more comfortable and confident during your interview.
✨Tip Number 2
Practice your communication skills. As a Ward Clerk, you'll be the first point of contact for patients and visitors. Role-play common scenarios with a friend to boost your confidence in handling queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've effectively managed your workload in previous roles. This will demonstrate your ability to prioritise tasks in a busy ward environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Imperial College Healthcare.
We think you need these skills to ace Ward Clerk - 7 North Ward
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Ward Clerk role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Showcase Your Communication Skills: As a Ward Clerk, communication is key! Make sure your written application reflects your ability to communicate effectively. Whether it’s through your choice of words or the way you structure your sentences, let us see your strong communication skills shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values right there!
How to prepare for a job interview at Vision Data Recovery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with the key tasks mentioned in the job description, such as handling patient queries and managing documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Ward Clerk, you'll be the first point of contact for patients and visitors. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations, to highlight your ability to maintain good communication links.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Think of specific instances where you've successfully prioritised tasks or managed a busy workload. Be ready to discuss how you would handle multiple responsibilities at once, like answering calls while assisting patients, to show that you can thrive in a dynamic environment.
✨Emphasise Teamwork and Flexibility
Working collaboratively is key in a ward setting. Prepare to share experiences where you've worked as part of a team, especially in healthcare or similar environments. Also, be open about your willingness to adapt to changing circumstances, as this aligns with the Trust's values of being collaborative and aspirational.
