Training & Quality Assurance Trainer

An enthusiastic, motivated and dynamic individual is sought to join the Outpatients training team. You will provide training assessment programmes for administrative staff across Outpatients including Outpatient Access, Inpatient Access, Endoscopy, Switchboard and Outpatient clinics across all three Imperial College Healthcare NHS Trust sites. Regular audits and supporting managers in evaluating trainees' performance are key aspects of this role. To be successful, you will be organised, proactive and adaptable with a strong commitment to continuous improvement and high-quality training delivery.

You will participate in the development and implementation of training programmes, ensuring they are effective and aligned with Trust standards. The ideal candidate should be a confident communicator capable of engaging diverse audiences, skilled in delivering clear, concise training sessions, and innovative in developing training materials. You should be responsive to trainee needs and dedicated to fostering a supportive learning environment. You should be capable of learning and working with new systems as we streamline and modernise, and be able to manage under pressure in unpredictable circumstances. Outpatients is undergoing an ambitious Transformation Programme and you will contribute to the programme as appropriate.

Main duties of the job:

• Delivering high quality systems training to newly appointed staff within the directorate in a professional and customer focused approach.
• Develop appropriate end user training materials, reference materials and handouts in line with agreed Standard Operating Procedures (SOPs) and workflows.
• Responsible for scheduling training sessions, rooms and allocating training resources.
• Supervision of staff training via competency framework.
• Undertake training needs analysis/competency skills checklist for end user staff.
• Undertake regular training audits to assess effectiveness of training.
• Coordinate the set-up of user accounts and login details for new starters.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Person Specification:

• Essential Education / Qualifications: Diploma level in a computing/IT related subject or equivalent experience.
• Desirable: Formal training or teaching qualification.
• Essential Experience: Substantial experience in designing, developing IT based training (including one-to-one or classroom style), Supervisory experience, Production of user guides and training hand-outs, Clinical systems training experience.
• Desirable: Experience in delivering Cerner training, Training experience within NHS, Experience in delivering Cerner training and NHS e-learning development experience.
• Essential Skills/Knowledge/Abilities: Excellent written and verbal communication skills, Coaching/Training skills, Strong MS Office skills with ECDL equivalent, Ability to understand the complex issues around providing a training programme in a large organisation.
• Desirable: Cerner Certified Trainer.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check may be required. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.