At a Glance
- Tasks: Be the friendly face for patients, managing appointments and providing essential information.
- Company: Join Imperial College Healthcare, a leader in patient care with a supportive team.
- Benefits: Enjoy flexible working, career development, and wellness support.
- Other info: Work in a dynamic environment with opportunities for growth and recognition.
- Why this job: Make a real difference in patients' journeys while gaining valuable experience.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 1070 - 1204 £ per month.
An exciting opportunity has arisen to join our Pre-Operative Assessment department as a receptionist.
Key Responsibilities
- Act as the first point of contact for patients and visitors, greeting them professionally and providing information about clinic procedures.
- Manage incoming calls, schedule and reschedule appointments, and provide relevant information to patients regarding their pre-assessment appointments.
- Check in and out all POA appointments.
- Admit and discharge patients correctly.
- Prepare patient notes.
- Check clinic lists.
- Ensure patient details are correctly recorded and updated in the hospital system, including personal details, medical history, and appointment status.
- Assist patients with any queries regarding pre-assessment processes and provide general administrative support.
- Provide a welcoming and empathetic environment, ensuring patients feel supported throughout their pre-assessment or elective care journey.
- Establish, maintain and monitor excellent office and information systems.
- Ensure quality and customer care standards are met where relevant.
- Contribute to positive patient experiences.
- Support nurses in patient information retrievals.
- Implement, coordinate and ensure robust administrative processes across the Pre-Operative Assessment service, ensuring KPIs are met.
- Act as an interface between clinical staff, management, admin staff, other staff within the Trust, external stakeholders and patients and their families/carers.
Qualifications & Experience
- Experience working in an administrative setting.
- Excellent leadership and communication skills.
- Ability to organise own workload within defined guidelines.
- Availability to work a shift pattern including 7:00 am‑3:00 pm and 9:00 am‑5:00 pm shifts.
- Experience performing administrative duties in a pre-operative assessment unit and West elective admissions, supporting smooth patient flow and service delivery.
Benefits
- Career development opportunities.
- Flexible working and well‑being support.
- Staff recognition scheme.
- Optional benefits: Cycle to Work, car lease schemes, season ticket loan, membership options for onsite leisure facilities.
About the team
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Equal Opportunities
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Receptionist Admissions & Discharge Lounge and Pre-Assessment employer: Vision Data Recovery
At Imperial College Healthcare, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment where our receptionists play a crucial role in enhancing patient experiences. With a strong focus on career development, flexible working options, and a commitment to staff well-being, we ensure that our team members thrive both personally and professionally. Join us and be part of a dedicated team that values your contributions and fosters a culture of excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Admissions & Discharge Lounge and Pre-Assessment
✨Tip Number 1
Make sure you research the Pre-Operative Assessment department before your interview. Knowing the ins and outs of their processes will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable greeting people and answering queries in a friendly, professional manner.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and keen to understand how you can contribute to the team and improve patient experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Receptionist Admissions & Discharge Lounge and Pre-Assessment
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role that involves interacting with patients.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist in the Pre-Operative Assessment department. Highlight any relevant experience you have in administrative settings and how it relates to managing patient interactions and appointments.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to important details like your availability and relevant skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Vision Data Recovery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in the Pre-Operative Assessment department. Familiarise yourself with the key tasks like managing appointments and providing patient information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients and visitors, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with others, especially in stressful situations. This will demonstrate your ability to create a welcoming and empathetic environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, such as a patient with queries or a busy phone line. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage your workload and prioritise tasks. Share specific examples of how you've successfully organised administrative processes in previous roles, ensuring that you meet quality and customer care standards.
