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- Tasks: Supervise a dynamic team delivering exceptional Private Care referral services.
- Company: Join Imperial College Healthcare, a leader in patient care and innovation.
- Benefits: Enjoy flexible working, career development, and staff recognition schemes.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, supervisory experience, and customer service skills required.
- Other info: Opportunity for part-time or job share roles in a vibrant team.
The predicted salary is between 26400 - 28800 £ per year.
An opportunity has become available for a Part Time (Job Share Role) Referral Hub Supervisor within Imperial Private Healthcare. The successful candidate will be primarily based at Charing Cross Hospital but may be required to cover at one of our other sites. You will be a part of a dynamic team responsible for ensuring the delivery of an exceptional and proficient Private Care referral service.
Responsibilities include:
- Coordinating and managing incoming Private Care enquiries and referrals.
- Liaising with consultants, secretaries and private outpatient departments.
- Ensuring an efficient and professional service throughout the Private Care pathway.
- Possessing exceptional supervisory and teamwork skills.
- Demonstrating a professional and courteous telephone manner.
- Communicating verbally and in writing effectively.
- Reviewing medical and clinical information, determining the appropriate specialist and allocating accordingly.
- Booking outpatient appointments across the Private Care sites.
- Monitoring daily the Private Care review sites.
- Responding to and dealing with a variety of often complex private patient enquiries/requests in a timely manner.
- Maintaining data entry logs for all enquiries directed through the Referral Hub.
- Contributing to the planning and implementation of change within the Private Referral Hub.
About Us: At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You will get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.
Details:
- Date posted: 30 January 2026
- Pay scheme: Agenda for change
- Band: Band 4
- Salary: £33,094 to £36,195 a year pa inclusive pro rata
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 290-PHC-084
Job locations: Charing Cross Hospital, Fulham Palace Road, London, W6 8RF
Person Specification:
- Essential Education/Qualifications: Educated to GCSE level C or equivalent passes at Grade C or above, including English Language and Maths.
- Desirable: Medical terminology NVQW level 3 in Customer Service.
- Essential Experience: Supervisory Experience, Administrative Experience, Minimum 1 year experience in a private healthcare setting or similar.
- Essential Skills/Knowledge/Abilities: Competent use of Microsoft Office and Trust hospital systems, Excellent communication skills, Excellent customer care skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Private Referral Hub Supervisor employer: Vision Data Recovery
Contact Detail:
Vision Data Recovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Referral Hub Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about the Private Referral Hub. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on medical terminology and the specifics of private healthcare. We want you to feel confident discussing how you can enhance the referral service at Imperial!
✨Tip Number 3
Show off your customer service skills during the interview! Think of examples where you've gone above and beyond for clients, especially in a busy environment. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Private Referral Hub Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Private Referral Hub Supervisor. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application reflects your ability to convey information clearly and professionally. A well-structured cover letter can really make you stand out!
Highlight Relevant Experience: Don’t forget to mention any previous experience in private healthcare or similar settings. We want to see how your background prepares you for the responsibilities outlined in the job description.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Vision Data Recovery
✨Know Your Medical Terminology
Since the role involves understanding medical referrals, brush up on your medical terminology. Familiarise yourself with common terms and phrases used in private healthcare to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you resolved complex enquiries or improved patient experiences, as this will highlight your suitability for the position.
✨Demonstrate Teamwork and Leadership
As a supervisor, you'll need to show that you can lead a team effectively. Be ready to discuss your supervisory experience and how you've successfully collaborated with others in a busy environment, ensuring everyone works towards a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Practice responding to potential situations you might face in the Referral Hub, such as handling a difficult patient enquiry or coordinating multiple referrals at once.
