At a Glance
- Tasks: Be the friendly face for patients, managing appointments and providing essential information.
- Company: Join Imperial College Healthcare, a leader in patient care with an extraordinary team.
- Benefits: Enjoy flexible working, career development, and a staff recognition scheme.
- Other info: Opportunities for flexible work arrangements and a supportive environment.
- Why this job: Make a real difference in patients' journeys while developing your skills.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 23970 - 26400 £ per year.
An exciting opportunity has arisen to join our Pre-Operative Assessment department as a receptionist.
Key Responsibilities
- Act as the first point of contact for patients and visitors, greeting them professionally and providing information about clinic procedures.
- Manage incoming calls, schedule and reschedule appointments, and provide relevant information to patients regarding their pre-assessment appointments.
- Check in and out all POA appointments.
- Admit and discharge patients correctly.
- Prepare patient notes.
- Check clinic lists.
- Ensure patient details are correctly recorded and updated in the hospital system, including personal details, medical history, and appointment status.
- Assist patients with any queries regarding pre-assessment processes and provide general administrative support.
- Provide a welcoming and empathetic environment, ensuring patients feel supported throughout their pre-assessment or elective care journey.
- Establish, maintain and monitor excellent office and information systems.
- Ensure quality and customer care standards are met where relevant.
- Contribute to positive patient experiences.
- Support nurses in patient information retrievals.
- Implement, coordinate and ensure robust administrative processes across the Pre-Operative Assessment service, ensuring KPIs are met.
- Act as an interface between clinical staff, management, admin staff, other staff within the Trust, external stakeholders and patients and their families/carers.
Qualifications & Experience
- Experience working in an administrative setting.
- Excellent leadership and communication skills.
- Ability to organise own workload within defined guidelines.
- Availability to work a shift pattern including 7:00 am‑3:00 pm and 9:00 am‑5:00 pm shifts.
- Experience performing administrative duties in a pre-operative assessment unit and West elective admissions, supporting smooth patient flow and service delivery.
Benefits
- Career development opportunities.
- Flexible working and well‑being support.
- Staff recognition scheme.
- Optional benefits: Cycle to Work, car lease schemes, season ticket loan, membership options for onsite leisure facilities.
About the team
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Equal Opportunities
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Receptionist Admissions & Discharge Lounge and Pre-Assessment in London employer: Vision Data Recovery
At Imperial College Healthcare, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment where our receptionists play a crucial role in enhancing patient experiences. With a strong focus on career development, flexible working options, and a commitment to staff well-being, you will be part of a dedicated team that values your contributions and fosters professional growth. Join us in making a meaningful impact in the lives of patients while working alongside leading clinicians in a prestigious healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Admissions & Discharge Lounge and Pre-Assessment in London
✨Tip Number 1
Make sure you research the Pre-Operative Assessment department and understand their processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable greeting people and answering queries.
✨Tip Number 3
Be ready to discuss your organisational skills. Think of examples where you've managed appointments or handled multiple tasks at once. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Receptionist Admissions & Discharge Lounge and Pre-Assessment in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in administrative settings. Mention specific skills that relate to the responsibilities listed in the job description, like managing appointments or providing excellent customer care.
Showcase Your Communication Skills:As a receptionist, communication is key! Use clear and concise language in your application. Highlight any previous roles where you’ve had to interact with patients or clients, as this will demonstrate your ability to create a welcoming environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Vision Data Recovery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in the Pre-Operative Assessment department. Familiarise yourself with the key tasks like managing appointments and providing patient information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for patients and visitors, strong communication skills are essential. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Empathy
In this role, creating a welcoming and empathetic environment is crucial. Think of examples from your past experiences where you've supported someone in a similar way. Be ready to share these stories during your interview to demonstrate your ability to connect with patients and provide excellent customer care.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced in the department, or how success is measured. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
