At a Glance
- Tasks: Provide 1st line IT support and ensure smooth operations for users.
- Company: Join a dynamic team in a leading IT service management organisation.
- Benefits: Gain hands-on experience, training opportunities, and a supportive work environment.
- Other info: Opportunities for growth and learning in various IT areas.
- Why this job: Kickstart your IT career while making a real difference for users every day.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
Planning and directing, or executing operations of Service Desk(s), in a respective IT Service Management organization. Ensuring the continual monitoring of systems and utilization. Ensuring or processing all kind of tickets related to defects and incidents. Identifying, analyzing, and logging incidents, restoring normal services and minimizing adverse impact on operations. Providing appropriate access rights for authorized users, and providing personalized services to users. Ensuring IT services offered are accessible to users at all times, without any delay or constraints.
Provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Serves with inbound, FAQ-based 1st level customer service for incidents occurring on a regular basis, for an assigned application, type of equipment, production line, etc. Utilizes solution patterns (technical procedures, methods and tools, technical instructions) effectively. Follows work instructions, maintenance and repair procedures as given to provide reliable service. Documents work and results in the systems.
What You Will Do
- 1st line support (Office and Shopfloor Users)
- Installing Desktops and Laptops
- Installing Software with SCCM and manually
- Setup of new Users (Laptops and iPhones)
- Handover of computers to new and existing Users
- Working with ServiceNow ticket system (CMDB, Incidents and Requests)
- Supporting the Business in BAU (Business as usual) activities
- Assisting with IT good intake and disposal
Training Opportunities
- Windows Operating systems (in house)
- IT within a Business environment (in house)
- Troubleshooting, solving of Problems (in house)
- On the Job training different areas (Networking, Server, Backups, Project involvement, presenting etc.)
- CompTIA+ Basic IT qualifications for IT Support (External)
- Office 365 course (Word, Excel, Power Point etc.) (External)
IT Support Technician in Newport employer: Vishay Siliconix Itzehoe GmbH
As an IT Support Technician, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company offers comprehensive training opportunities, including in-house sessions on Windows operating systems and external certifications like CompTIA+, ensuring you are well-equipped to excel in your role. With a strong focus on teamwork and a commitment to providing exceptional service, we foster a supportive culture where your contributions are valued and recognised.
Contact Details:
Vishay Siliconix Itzehoe GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Newport
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. The more comfortable you are answering them, the better you'll come across when it counts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to restore normal services and minimise impact on operations.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates who are eager to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Support Technician in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Support Technician role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your technical know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let us know what makes you the perfect fit for StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and restore normal services quickly, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vishay Siliconix Itzehoe GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems and common troubleshooting methods. Be ready to discuss how you've handled incidents in the past and the tools you've used, like ServiceNow or SCCM.
✨Showcase Your Customer Service Skills
As an IT Support Technician, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service, resolved issues quickly, and ensured user satisfaction. Highlight any experience with 1st line support or handling FAQs.
✨Demonstrate Problem-Solving Abilities
Be ready to talk through your problem-solving process. Think of specific instances where you identified and logged incidents, restored services, or minimised operational impact. This will show your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT operations and the role itself. This shows your genuine interest and helps you understand how you can contribute to their success. Ask about their ticketing system, team dynamics, or training opportunities.
