At a Glance
- Tasks: Support customers and internal teams, manage service requests, and assist engineers.
- Company: Join VPG, a global leader in precision technology with a diverse workforce.
- Benefits: Competitive salary, 25+ days leave, training, and fun company events.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: High school education, team player, attention to detail, and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
VPG has a long history of innovation, specifically in precision foil resistors and foil strain gauges.
This served as a foundation to expand into strain gauge instrumentation, load cells, transducers, weighing modules and complete systems for process control and on‑board vehicle weighing.
VPG has facilities and operations in 13 countries, with more than 30 sites and over 2700 colleagues across the globe.
We recognize it is our talented people that are key in ensuring we successfully achieve our business aims.
We have a vacancy for a Customer Service Representative to play a key role in supporting our customers and providing the highest level of service possible.
Here at VPG we recognize the value of having a diverse workforce and welcome all candidates, however we are unable to offer visa sponsorship for this role at present.
The role
The successful candidate will work as part of a team in supporting the activities of the Service department by offering day‑to‑day support to the customers and internal departments, booking jobs for engineers and liaising with customers and ordering parts for engineers.
Key Responsibilities
- Answer phone calls from customers and respond to inquiries.
- Enter, acknowledge, and expedite service requests, setting expectations for the work carried out by service engineers.
- Obtain purchase order numbers from customers where necessary.
- Enter information provided by the customer into the engineers’ work calendar and internal system.
- Maintain filing and general departmental administration duties.
- Produce reports and other documents as deemed necessary.
- Undertake, within reason, any other tasks within the department at the request of a supervisor, manager or director.
- Assist with queries the engineers may require answering.
Requirements
- Educated to high school level or above.
- Team player with ability to prioritise.
- Good attention to detail.
- Computer literate with good knowledge of MS Office packages.
- Customer service experience.
Benefits
Upon joining VPG, you become part of an amazing global community.
We offer training in many different topics including professional and personal development.
We believe in motivating our people to meet their goals and progress in their career and are big on internal promotions.
- Competitive salary package
- Welcome pack complete with VPG merchandise
- Pension scheme
- Life assurance scheme
- Annual leave 25 days plus public holidays (rising to 30 days with service)
- Recruitment referral scheme
- Free on‑site parking
- Company‑funded social events
- Charity committee events (opportunity to complete voluntary work for the charities we support)
- Personal development opportunities
- #J-18808-Ljbffr
Sales Operations Representative employer: Vishay Precision Group, Inc. (VPG)
Vishay Precision Group, Inc. (VPG) is an exceptional employer located in the vibrant town of Baildon, UK, offering a dynamic work culture that prioritises efficiency and collaboration. Employees benefit from continuous growth opportunities, a supportive team environment, and the chance to make a meaningful impact in supply chain planning. With a focus on innovation and optimisation, VPG stands out as a rewarding place for professionals looking to advance their careers in a thriving industry.
Contact Details:
Vishay Precision Group, Inc. (VPG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vishay Precision Group, Inc. (VPG). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vishay Precision Group, Inc. (VPG) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Operations Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vishay Precision Group, Inc. (VPG):Your cover letter is your chance to shine! Tell us why you want to work at Vishay Precision Group, Inc. (VPG) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vishay Precision Group, Inc. (VPG)!
How to prepare for a job interview at Vishay Precision Group, Inc. (VPG)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
