At a Glance
- Tasks: Provide 1st line IT support and maintain systems for users.
- Company: Join Vishay, a leader in innovative technology solutions.
- Benefits: Gain hands-on experience, training opportunities, and career growth.
- Other info: Dynamic work environment with opportunities for advancement.
- Why this job: Make a real impact on technology that touches lives globally.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Planning and directing, or executing operations of Service Desk(s), in a respective IT Service Management organization. Ensuring the continual monitoring of systems and utilization. Ensuring or processing of all kind of tickets related to defects and incidents. Identifying, analyzing and logging incidents, restoring normal services and minimizing adverse impact on operations. Providing appropriate access rights for authorized users, and providing personalized services to users. Ensuring IT Services offered are accessible to users at all time, and without any delay or constraints.
A job at this level provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Serves with inbound, FAQ-based 1st level customer service for incidents occurring on a regular basis, for an assigned application, type of equipment, production line, etc. Utilizes solution patterns (technical procedures, methods and tools, technical instructions) effectively. Follows work instructions, maintenance and repair procedures as given to provide reliable service. Documents work and results in the systems.
What you will do:
- 1st line support (Office and Shopfloor Users)
- Installing Desktops and Laptops
- Installing Software with SCCM and manually
- Setup of new Users (Laptops and iPhones)
- Handover of computers to new and existing Users
- Working with ServiceNow ticket system (CMDB, Incidents and Requests)
- Supporting the Business in BAU (Business as usual) activities
- Assisting with IT good intake and disposal
Training Opportunities:
- Windows Operating systems (in house)
- IT within a Business environment (in house)
- Troubleshooting, solving of Problems (in house)
- On the Job training different areas (Networking, Server, Backups, Project involvement, presenting etc.)
- CompTIA+ Basic IT qualifications for IT Support (External)
- Office 365 course (Word, Excel, Power Point etc.) (External)
Vishay helps the world’s most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Since 1962, we have defined what technology can be through our electronic components—we can also help you define your future. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Come join us and help us build the DNA of tech.
Vishay's products are around the world, touching nearly everyone, everywhere, all the time. The amazing thing is that often these important components are rarely seen, quietly and reliably operating inside the world’s most popular and important technology products. Their impact on the world is huge—and it’s why we believe that our components really make up the very DNA of technology.
As we look to the future, the opportunities are limitless to innovate. Our research and development teams are focused on products that position Vishay to be a leader in growth technologies such as connectivity, mobility, and sustainability. Imagine a job where you get to see the world evolve thanks in part to your projects and products. Imagine your work impacting lives around the world!
Along with the freedom and support to build your unique career, comes responsibility. Career advancement is earned, not given, at Vishay. Some of the attributes of successful Vishay employees include:
- Self-driven and hardworking
- Intellectually and culturally flexible, curious and eager to learn
- Excited to give, and receive, a challenge
- Have strong integrity & ethics
- Thrive in a teamwork environment
We welcome you to identify new opportunities, take chances, and show your ability—speaking up and stepping up will open doors to leadership, cross-team, cross-functional, and cross-border experiences that will define and redefine your development.
IT Support Technician in Newport employer: Vishay Intertechnology
Vishay is an exceptional employer located in Newport, UK, offering IT Support Technicians a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive training opportunities, including in-house and external courses, ensuring that you can develop your skills in a supportive atmosphere. Join us to be part of a stable business that values integrity, teamwork, and the chance to make a global impact through technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to showcase your troubleshooting skills and how you handle user issues—real-life examples will make you stand out.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that excite you! Check out our website for openings at Vishay and tailor your approach to show why you’re a perfect fit for their culture and values.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind—plus, it’s just good manners!
We think you need these skills to ace IT Support Technician in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience, especially with Service Desk operations and ticket systems like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging—show us your personality!
Showcase Your Technical Skills:Don’t forget to mention your technical skills, especially around Windows operating systems and troubleshooting. We love candidates who can demonstrate their knowledge and eagerness to learn more in areas like networking and server management.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Vishay Intertechnology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and common troubleshooting techniques. Be ready to discuss how you've handled IT issues in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with ServiceNow
Since you'll be working with the ServiceNow ticket system, it’s a good idea to get acquainted with its features. If you can, try to find some online tutorials or demos to understand how incidents and requests are logged and managed.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Think about examples from your previous experience where you successfully resolved issues or improved processes, and be ready to share those stories.
✨Show Your Team Spirit
Vishay values teamwork, so be prepared to discuss how you work collaboratively with others. Share examples of how you've contributed to team success in the past, and express your enthusiasm for being part of a supportive work environment.
