At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for users in a dynamic environment.
- Company: Join a forward-thinking company in Newport, UK, focused on IT service excellence.
- Benefits: Gain hands-on experience, training opportunities, and a supportive team atmosphere.
- Other info: Enjoy a vibrant workplace with opportunities for growth and learning.
- Why this job: Kickstart your IT career while making a real difference in user experiences.
- Qualifications: Basic IT knowledge and a passion for problem-solving are essential.
The predicted salary is between 25000 - 32000 £ per year.
Newport, UK, United Kingdom | IT Service Management
Planning and directing, or executing operations of Service Desk(s) in a respective IT Service Management organization. Ensuring the continual monitoring of systems and utilization. Ensuring processing of all kinds of tickets related to defects and incidents. Identifying, analysing and logging incidents, restoring normal services and minimising adverse impact on operations. Providing appropriate access rights for authorised users and providing personalised services to users. Ensuring IT Services offered are accessible to users at all times, without any delay or constraints.
A job at this level provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Serves with inbound, FAQ-based 1st level customer service for incidents occurring on a regular basis, for an assigned application, type of equipment, production line, etc. Utilises solution patterns (technical procedures, methods and tools, technical instructions) effectively. Follows work instructions, maintenance and repair procedures as given to provide reliable service. Documents work and results in the systems.
What you will do:
- 1st line support (Office and Shopfloor Users)
- Installing Desktops and Laptops
- Installing Software with SCCM and manually
- Setup of new Users (Laptops and iPhones)
- Handover of computers to new and existing Users
- Working with ServiceNow ticket system (CMDB, Incidents and Requests)
- Supporting the Business in BAU (Business as usual) activities
- Assisting with IT good intake and disposal IT within a Business environment (in house)
- Troubleshooting, solving of Problems (in house)
- On the Job training in different areas (Networking, Server, Backups, Project involvement, presenting etc.)
- CompTIA+ Basic IT qualifications for IT Support (External)
IT Support Technician employer: Vishay Intertechnology Inc.
As an IT Support Technician in Newport, you will join a dynamic team that values innovation and collaboration, ensuring that IT services are consistently accessible and efficient. The company fosters a supportive work culture with ample opportunities for professional growth, including on-the-job training in various IT areas, making it an ideal environment for those looking to advance their careers in technology. With a focus on employee well-being and development, this role offers a rewarding experience in a vibrant location.
Contact Details:
Vishay Intertechnology Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini lab at home where you can play around with different software and hardware issues. This hands-on experience will not only boost your confidence but also impress potential employers.
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies you’re interested in on LinkedIn and engage with their posts. It shows your enthusiasm and keeps you in the loop about job openings.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience, especially in 1st line support and ticket systems like ServiceNow. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills! Mention any experience with installing desktops, laptops, and software, as well as troubleshooting. We love seeing candidates who can hit the ground running!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in IT!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vishay Intertechnology Inc.
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals, especially around desktop and laptop installations, software setups, and troubleshooting. Familiarise yourself with tools like SCCM and ServiceNow, as these are likely to come up in conversation.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Think about times when you restored normal services or minimised operational impact, as this will demonstrate your ability to handle real-world scenarios.
✨Understand the Business Context
Get a grasp of how IT support fits into the broader business operations. Be ready to explain how your role as an IT Support Technician can enhance productivity and user satisfaction within the company.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT environment and their expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
