Senior Manager, Visa Direct Partnerships

The Money Movement Solutions team (MMS) at Visa works on designing, managing, and growing products and solutions for moving money using Visa\’s networks e.g. Visa Direct, Currencycloud and B2B Connect. These products and services are typically aimed at commercial entities, including banks, FinTech\’s, remitters, marketplaces, and other organizations. These capabilities support collections, multi-currency accounts, disbursements of P2P and B2B funds. MMS spans across different dimensions of money movement including cross-border transactions, disbursements, money transfers, and more., We are seeking an experienced Senior Manager to work with our existing partners enabling Visa Direct (i.e., Acquirers, Processors, ISVs, Program Managers) to identify, define, and initiate execution of real-time payment solutions and commercial initiatives. The role will focus to:

Responsibilities

• Contribute to building an account management practice
• Driving revenue and partnerships growth across a portfolio of MMS clients in cluster, throughout the entire customer life cycle
• Fully accountable for the net revenue target attainment, retention of existing clients and volumes for relevant cluster/clients
• Contribute to development of Strategy and Commercial plans for MMS EU
• Execute on contracted activities with client, e.g. marketing plans, business development
• Optimise customer performance by working with enabling functions, incl Marketing, CS, Data analytics, VCA, Ecosystem Readiness, Product, etc.
• Mine for adoption opportunities within existing contractual agreements & commitments (e.g, new routes, winning additional wallet share, new use-case, etc)
• Set customers up positively for contract renewals and upsells
• Drive continuous growth of the managed clients, beyond existing contract, identifying opportunities for X-selling, Up- selling new MMS products and driving their adoption, as well identifying other business opportunities for VISA Inc. (issuing, etc) to expand the partnerships
• Build long-term relationships with customers, key stakeholders and partners to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables. This includes ongoing face to face meetings which may include international travel.
• Develop Account plans and monthly/quarterly reviews, provide comprehensive, insightful review of client’s program performance identifying opportunities to drive growth, lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued, management reporting
• Ensure healthy NPS scores
• Turn our customers into Advocates (pilots, case studies, webinars, podcasts, referrals)

Day to day expectations

Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Background of client/partnerships management, sales, customer success and or business development preferably at a global or multi-market level, including disciplined and structured client management to achieve revenue growth, proven track record for successfully selling multi-million contracts
• Prior experience in cross-border business payments development is preferred
• Work experience across multiple European markets is preferred
• Second language is a plus
• Customer-minded: strong focus on client satisfaction
• Self-starter with a bias toward action and getting things done, operating with an “owner” mindset
• Excellent problem-solver with a strong focus on delivering for clients. Thriving on working through and solving complex problems, overcoming setbacks, quickly learn and adapt to new situations and creatively finding winning solutions for clients
• Data driven and highly analytical, able to run analysis of Visa systems and derive commercial insights to grow clients, and build business development strategies
• Strong business acumen, highly skilled in commercial and legal deal structures, and business case building
• Ability to lead, execute, manage and oversee multiple time-sensitive opportunities at once
• Excellent listener and communicator (both verbal and written), and executive presence, must be able to interface with client executives at a C-level
• Rapport builder: excellent at connecting with other people and making others feel at ease around him/her
• Highly collaborative, pro‑active and able to perform in a cross‑functional, cross‑markets, cross‑cultural environment

Visa is a world leader in payments and technology, with over 259 billion payment transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.