Senior Manager, SMB Solutioning - Premium and Loyalty

Overview

About Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. This is a hybrid position. Expectation of days in the office will be confirmed by your hiring manager.

Responsibilities

• Partner with SMB Sales team on strategic and/or complex client deals.
• Develop bespoke Premium and Loyalty solutions for strategic customers.
• Lead client pitches and workshops, input into RFPs.
• Stay informed on market trends, competitor activity and best practices in premium and loyalty in order to act as subject-matter expert with colleagues and clients.
• Validate proposition concepts through customer research, market insights, and performance data.
• Develop differentiated and scalable SMB premium propositions tailored to target client types (e.g. fintechs, traditional issuers, new client types).
• Develop and maintain compelling client-facing materials (e.g. business case model, pitch deck materials, merchant offers guide).
• Conduct regular training and education to ensure sellers are upskilled and empowered to sell.
• Support Premium sales plays for EU, working with SMB GTM Lead.
• Source high‑quality merchant offers for SMBs, managing budget and agency partners; maximise offer sourcing across Visa.
• Work with the Benefits Sourcing Lead to shape the SMB benefits roadmap and ensure availability of benefits sourced globally.
• Assess opportunities for SMB loyalty and rewards.
• Collaborate with platform teams to embed SMB needs into product roadmaps.
• Ensure Premium Card product remains aligned with market needs (e.g. eligibility criteria); support ongoing pricing and interchange reviews.
• Own and evolve the premium & loyalty growth strategy and plan for Europe to deliver against targets.

Qualifications

• Significant experience in payments, financial services, fintech, with demonstrated exposure to premium card products, loyalty, rewards, or benefits/VAS.
• Proven ability to lead complex client solutioning conversations, including senior‑level pitches, workshops, and RFP responses.
• Strong background in proposition development, with experience translating market insights and customer needs into scalable offerings.
• Deep understanding of SMB needs and the SMB ecosystem.
• Demonstrated capability to operate effectively in a matrixed organisation, influencing without direct management responsibility.
• Excellent stakeholder management and communication skills, with confidence engaging senior internal and external audiences.
• Demonstrated leadership mindset, including ownership, judgement, problem-solving, and the ability to operate with autonomy in a fast‑moving environment.
• Fluency in English required; second European language desirable.

Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.