At a Glance
- Tasks: Lead the development of Visa's SMB Premium products and loyalty strategies across Europe.
- Company: Join Visa, a global leader in payments technology, making a real impact worldwide.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and career advancement.
- Why this job: Shape the future of payment solutions and enhance customer experiences on a global scale.
- Qualifications: Experience in product management, strong strategic thinking, and excellent communication skills.
The predicted salary is between 60750 - 74250 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
This role sits within Visa Europe’s SMB Solutioning team and is responsible for supporting the development, evolution and commercialisation of Visa’s SMB Premium & Loyalty portfolio across Europe.
Reporting to the Director, SMB Premium & Loyalty, the Senior Manager will lead the day-to‑day development of Premium products and propositions, including product strategy, pricing, commercial models, loyalty and platform evolution.
The role will work closely with Product, GTM, Sales, Finance and regional stakeholders to ensure Visa's SMB Premium offering remains differentiated, commercially sustainable and aligned to client needs.
The role will also partner with sellers to drive premium client opportunities.
- Premium Proposition & Product Development
- Develop and evolve Visa's SMB Premium product, including proposition design, product features, customer segmentation, packaging, eligibility rules and value proposition development, in partnership with SMB Premium Director.
- Define and manage product and proposition economics, pricing frameworks, commercial models and business cases, delivering sustainable client value and commercial returns.
- Drive governance and performance management, establishing success metrics, monitoring pipeline and performance.
- Loyalty & Benefits Platform
- Lead the evolution of Visa's SMB loyalty strategy, including rewards frameworks, engagement mechanics and cardholder value propositions.
- Manage relationships with external agencies and partners to deliver differentiated, scalable offer programmes that enhance the Premium value proposition.
- Partner with internal product and technology teams to define requirements and prioritise enhancements across loyalty and benefits platforms.
- Ensure platform capabilities support scalable proposition delivery, customer engagement and commercial objectives across Europe.
- Commercialization, Sales Engagement & Go-to-Market
- Develop proposition positioning, client value stories and seller enablement materials to support market adoption.
- Partner with Sales, GTM and regional teams to support proposition launches, strategic opportunities and market activation.
- Collaborate with sellers to support and drive strategic and/or complex client engagements, leading meetings and workshops related to SMB premium.
- Monitor proposition performance and market feedback, identifying opportunities to optimise growth, engagement and commercial outcomes.
- Market Intelligence & Strategy
- Monitor competitor activity, customer trends and industry developments across premium, loyalty and SMB payments.
- Translate market insights into proposition enhancements, pricing recommendations and roadmap priorities.
- Support the Director in defining the future evolution of Visa's SMB Premium & Loyalty strategy.
- Cross-Functional Leadership
- Collaborate across Product, GTM, Sales, Finance, Marketing and regional teams to deliver strategic initiatives.
- Influence stakeholders across a matrix organisation to align priorities and drive execution.
- Support governance, prioritisation, pipeline and portfolio planning across the SMB Premium & Loyalty programme.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
- Experience in proposition development, product management, loyalty, rewards, benefits or related payments disciplines.
- Strong commercial and strategic thinking, with the ability to translate insights into scalable solutions.
- Experience working with cross-functional teams to develop and launch customer propositions.
- Strong stakeholder management, communication and project leadership skills.
- Knowledge of payments, financial services, fintech or business banking preferred.
- Ability to operate effectively in a fast-paced, matrixed international environment.
- English fluency required
- Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Senior Manager, SMB Premium & Loyalty employer: Visa
Visa is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its employees. With a strong focus on professional development, Visa offers numerous growth opportunities and the chance to work on cutting-edge financial technologies in a global environment. Located in a vibrant area, employees benefit from a supportive atmosphere that values diversity and inclusion, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, SMB Premium & Loyalty
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Visa. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Visa.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Visa. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Manager, SMB Premium & Loyalty
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Visa and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Visa how you can be a team player!
How to prepare for a job interview at Visa
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Visa.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Visa's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
