Senior Manager - 12-month contract - VCA Implementation Services

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. At Visa, you will have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Visa Consulting & Analytics (VCA) Australia, New Zealand, and Pacific Islands (AUNZPI) is Visa's advisory division, working with Visa's clients on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability. VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA.

Implementation Services is our fastest growing team in AUNZSP – we’ve grown 10x in less than 3 years. We are a people business where the people are our product. As a result, all our people leaders are 100% dedicated to ensuring a positive employee experience. We attract top talent and are focused on developing that talent – even for short-term contracts. We are committed to building a diverse team with an inclusive culture that reflects the communities we work in. We support flexible working options.

As the Senior Manager, you will own the customer communications strategy and execution for a migration program, embedded within the client’s environment. You will be responsible for planning, managing, and delivering multi-channel communications to impacted customers, ensuring timely and effective communication. In this role you will also:

• Lead a squad to deliver end-to-end communications strategy and execution for the migration program.
• Manage communications planning, stakeholder approvals, and delivery across channels.
• Oversee asset creation, scheduling, and deployment of customer notifications.
• Track campaign performance and engagement, refining messaging based on feedback and insights.
• Lead an analyst resource to build and execute queries, segmentation strategies, and waterfall communication flows.
• Coordinate with internal teams and external vendors to ensure timely and accurate delivery.
• Support exception handling and bounce-back communications to ensure complete coverage.
• Document processes, key learnings, and best practices in artefacts that can be reused across the client’s business.

Key Competencies

• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to communications.
• Active Contributor to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Business Translator – Translates complex challenges into well-defined communication strategies.
• High-Impact Communication – Clearly and succinctly conveying information and ideas.
• Building Strategic Work Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals.

Qualifications

• Experience in customer communications strategy and execution, ideally in financial services or payments.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Excellent communication and presentation skills, including strong oral and written capabilities.
• Experience in campaign performance tracking and message optimisation.
• Familiarity with digital marketing channels and tools (email, SMS, web, etc.).
• Ability to work effectively across cross-functional teams.
• Technical competence to communicate with architects, UX practitioners, and development teams.
• Experience managing exception handling and bounce-back communications.

What Will Also Help

• 10+ years’ experience in customer lifecycle communications or marketing.
• Experience in payments, consumer banking, or financial services.
• Start-up or agency experience welcomed.
• Aptitude to learn and upskill across multiple digital capabilities.

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.