Senior Director, Product Development & Management - Visa Direct Sponsored Model in London

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is searching for the Senior Director for Visa Direct Product, Sponsored Model. This leader plays a crucial role in driving efficiency and growth in Visa Direct and will have end-to-end accountability for product development and management, including identifying and prioritizing ideas, discovery, inception, implementation, product launch, post launch enhancements, pivots, and sunsetting products and features. They are responsible for setting the vision, strategy, and managing roadmap and backlog for their product, and establishing Visa as a trend setter in the real time payment industry. This role can have product leaders and product managers reporting to them.

To deliver on these objectives, this role requires deep collaboration across the entire enterprise. The Senior Director of Product will work closely with internal and external stakeholders, including technology, sales and account management, solutioning, operations, compliance, and other teams across Visa, as well as external vendors, industry groups, and regulatory bodies.

Responsibilities

• Stay up to speed with the latest developments and trends in the FX brokers, payments and embedded banking industry and identify emerging opportunities and threats for Visa Direct.
• Provide thought leadership and drive strategic conversations for the suite of Sponsored model within Visa Direct family, with appreciation to commercial, risk, regulatory, build and operational angles.
• Drive product lifecycle from ideation to launch, enhancement, and sunset, collaborating with Market, Strategy, Technology, Operations, Risk, Regulatory, Legal, Finance, and Network functions.
• Ensure consistent execution of product plans that result in on-time and on-budget product delivery.
• Create an environment that fosters a relentless focus on customer and market needs.
• Define and monitor metrics for the products launched, build broad buy-in with persuasive, data-driven analysis of product usage and customer needs, and drive continuous product development.
• Develop and grow a high-performing team, with deep industry knowledge and expertise, lead, and coach a team of product managers to solve challenging customer and market problems.
• Champion Visa values across the organization.
• Act as an ambassador to attract world-class and diverse talent in the market, whilst developing internal talent that will help Visa thrive.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

The ideal candidate will bring solid experience in product development with a track record of developing and improving products, in regulated payments or financial services sectors. Embedded banking or neobanks / payment wallet experience highly beneficial. They possess a deep expertise in the fintech, particularly payment accounts and cross border payments, with appreciation to the evolving global regulations and user expectations, competitive dynamics, and technological advancements. They are fluent in both commercial angle of the products, defining value proposition and overarching strategy, as well as operational and technical details of developing products. They have appreciation of the end-to-end capabilities required to bring successful products to market and can drive efficient prioritization, understanding dependencies and organizational needs end to end. They have experience of building and leading successful team of product managers. The ideal candidate has experience of working in a large matrixed organization. They should be a natural collaborator, with excellent communication skills and strong executive presence. S/he will be comfortable with ambiguity, possessing the maturity and capability to interact and influence across multiple levels of the organization, internal and external, to Visa.

Key Capabilities

• Strategic thinker: Has superior strategic and analytic skills and is capable of clearly communicating a long-term vision to his/her team, the Company, and Visa’s clients. Ability to forecast, plan, execute on various initiatives across different time horizons.
• Communication: Excellent communication, presentation and storytelling skills, with the ability to articulate complex and technical concepts to a variety of audiences, and to influence and persuade senior stakeholders.
• Client Focus: Cultivates partnerships with current and potential customers across the payment’s ecosystem. Understands the current industry and can link potential client needs to future product development initiatives. Strong presence and engagement with clients.
• Team Leadership: Identify, develop, and lead a team of product specialists through effective people management and development programs in accordance with Visa values and practices. Foster an inclusive team culture that is collaborative and inquisitive, developing bench strength and planning for succession while able to make tough decisions when required.
• Influence and Relationship Building: Exhibit relevant and consistent leadership behaviors in team management and internal interactions with peers, senior management, clients, and third-party vendors. Work effectively across a global matrix organization.
• Champion for Talent: Engenders trust as a leader, internally & externally, championing the Visa brand for high-potential and diverse talent. Continually seeks diverse perspectives and creates an inclusive environment for collaboration through the region and Visa’s organization.

Personal Characteristics

• An intellectually curious but humble leader with a high degree of compassion, able to engage, enable, and inspire others.
• Owner mindset, creative and resourceful in overcoming barriers and unexpected roadblocks.
• Courageous in spirit, driving change through collaboration and innovation.
• A hands-on approach to all activities with real passion and high levels of energy.
• Agile and comfortable adapting to different environments.
• Possesses high personal standards of ethics and integrity towards employees, stakeholders, and customers.
• An authentic leader who intuitively engenders an inclusive environment, enabling the business to reach its goals.
• Diversity of thought and experience. Continually seeks new perspectives and feedback, takes an inclusive approach, and engages diverse points of view.
• High levels of learning-agility with a real interest in the payment ecosystem and a ‘technology / digital-first’ approach.
• Entrepreneurial and comfortable with ambiguous and change-led environments self-confident with an authentic style that gravitates to championing change.
• Eager to seek a challenge and expand frontiers brings a visionary approach.
• Sets and meets a high bar of goals and principles.
• Committed to building a community through Visa’s Leadership Principles.

Role is full time and based in London. This position requires travel 10% of the time.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.