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- Tasks: Join our IT Operations team to monitor systems and resolve incidents in a dynamic environment.
- Company: Visa is a global leader in payments, connecting consumers and businesses securely across 200+ countries.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for professional growth.
- Why this job: Make an impact in a purpose-driven company while developing your technical skills and collaborating with diverse teams.
- Qualifications: A degree in IT or related field and 1-3 years of experience in system/application support are required.
- Other info: This role involves a 12-hour day shift rotation with weekend and holiday coverage.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
We are looking for a proactive and detail-oriented Associate System Application Analyst to join our IT Operations team. This role is ideal for individuals with foundational experience in system/application support who are eager to grow their technical and analytical skills in a dynamic, 24/7 environment.
Day-to-Day Responsibilities:
- Monitor and Respond to Alerts: Continuously monitor infrastructure and application alerts using enterprise monitoring tools. Correlate alerts with actual system behavior and initiate appropriate response actions.
- Incident Management: Triage, document, and resolve standard incidents. Escalate complex issues following documented procedures. Ensure all incidents are logged and updated in the incident management system with clear, accurate, and complete information.
- Bridge Call Participation: Participate in or facilitate technical bridge calls for critical incidents. Drive resolution efforts and ensure timely communication with stakeholders to meet MTTR (Mean Time To Resolution) targets.
- System Health Checks: Perform routine health checks on servers, applications, and services across Unix, Linux, and Windows environments. Identify anomalies and initiate corrective actions.
- Root Cause Analysis Support: Assist in post-incident reviews by providing data and insights from monitoring tools and incident logs. Contribute to identifying root causes and preventive measures.
- Documentation and SOPs: Follow and contribute to the improvement of standard operating procedures (SOPs). Review and validate new alert handling procedures to ensure clarity and usability.
- Collaboration and Communication: Work closely with cross-functional teams including infrastructure, application support, and engineering. Communicate effectively via ticketing systems, email, and calls.
- Continuous Improvement: Identify recurring issues and propose automation or process enhancements. Participate in shift-left initiatives to empower Level 1.5 support capabilities.
- Tool Usage: Utilize tools such as Splunk, Grafana, and ticketing platforms (e.g., ServiceNow) to analyze system behavior, track incidents, and generate insights.
- Learning and Innovation: Stay curious and informed about emerging technologies, especially in AI and automation. Explore opportunities to apply new tools and techniques to improve operational efficiency.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent work experience. Minimum of 1–3 years of experience in IT operations, system/application support, or a related technical role.
Preferred Qualifications: ITIL Foundation Certification or working knowledge of ITIL-based service management practices. Familiarity with Open Systems environments (Unix, Linux, Windows). Experience with monitoring and incident management tools (e.g., Splunk, Grafana, ServiceNow, or similar). Strong analytical and troubleshooting skills with the ability to assess and resolve incidents independently. Excellent verbal and written communication skills in English, with the ability to communicate effectively across technical and non-technical audiences. Demonstrated ability to work independently and collaboratively in a fast-paced, team-oriented environment. Strong organizational skills with the ability to multitask, prioritize, and manage time effectively. A proactive mindset with curiosity about emerging technologies such as Generative AI and automation tools.
Work Hours: This is a 12-hour day shift rotation within a 24/7 operational environment. Weekend and holiday coverage is required on a rotational basis.
Additional Information: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Senior Application Support employer: Visa
Contact Detail:
Visa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Splunk and Grafana. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your incident management skills. Understanding how to triage and document incidents effectively will not only help you in the role but also impress the hiring team when discussing your approach to problem-solving.
✨Tip Number 3
Showcase your ability to work collaboratively by preparing examples of past experiences where you successfully communicated with cross-functional teams. This will highlight your teamwork skills, which are crucial for this position.
✨Tip Number 4
Stay updated on emerging technologies, especially in AI and automation. Mentioning specific trends or tools you've explored can demonstrate your proactive mindset and eagerness to innovate within the role.
We think you need these skills to ace Senior Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations and system/application support. Use keywords from the job description, such as 'incident management', 'monitoring tools', and 'root cause analysis' to catch the hiring manager's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Visa and how your skills align with their mission. Mention specific experiences that demonstrate your analytical and troubleshooting abilities, as well as your proactive mindset towards emerging technologies.
Showcase Relevant Skills: Highlight your familiarity with tools like Splunk, Grafana, and ServiceNow in both your CV and cover letter. Provide examples of how you've used these tools in past roles to monitor systems or manage incidents effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Senior Application Support role.
How to prepare for a job interview at Visa
✨Understand the Company and Its Mission
Before your interview, take some time to research Visa's mission and values. Understanding their commitment to innovation in payments technology will help you align your answers with their goals and demonstrate your enthusiasm for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with monitoring tools like Splunk and Grafana, as well as your familiarity with Unix, Linux, and Windows environments. Highlight specific examples of how you've used these tools to resolve incidents or improve system performance.
✨Prepare for Incident Management Scenarios
Since the role involves incident management, think of examples from your past experiences where you triaged and resolved incidents. Be ready to explain your thought process and how you communicated with stakeholders during critical situations.
✨Demonstrate a Proactive Mindset
Visa values continuous improvement and innovation. Share instances where you've identified recurring issues and proposed solutions or automation. This will show that you're not just reactive but also proactive in enhancing operational efficiency.
