At a Glance
- Tasks: Solve complex technical challenges and support customers with innovative payment technology.
- Company: Join Visa, a global leader in payments technology with a mission to uplift everyone.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to work with cutting-edge technologies.
- Why this job: Make a real impact by tackling meaningful challenges in the world of payments.
- Qualifications: Experience in technical support or consulting, with strong problem-solving skills.
The predicted salary is between 54450 - 66550 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.
Job Description
Are you passionate about solving complex technical challenges and helping customers get the most from innovative payment technology? As a Technical Solutions Consultant, you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions. You’ll work closely with clients and collaborate with Product, Engineering, Operations, and Client Services teams to troubleshoot integrations, resolve high-priority issues, and provide expert technical guidance. This is a great opportunity for someone who enjoys combining hands-on technical problem solving with customer interaction, working across areas such as APIs, payment processing, authentication, tokenization, and risk solutions.
Key Responsibilities
- Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.
- Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies, using logs, transaction data, system behaviour, and technical documentation to identify root causes.
- Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.
- Contribute to individual and team performance objectives and participate in off-hours/on-call support when required.
- Use digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Experience working in a technical support, technical consulting, solutions engineering, or client services environment.
Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
Experience using databases and SQL for troubleshooting and data analysis.
Fluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.
Experience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Summary
Location: GB - London, United Kingdom
Type: Full time
Technical Consultants in London employer: Visa
Visa is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its employees. With a strong focus on professional development, Visa offers numerous growth opportunities and the chance to work on cutting-edge financial technologies in a global environment. Located in a vibrant area, employees benefit from a supportive atmosphere that values diversity and inclusion, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultants in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Visa or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Visa.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Visa.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Visa that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Consultants in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Visa.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Visa and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Visa
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Visa uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
