Director, Business Optimization & Implementation in London

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Global Clients Team Overview

The Global Client Team is a high-performing exception to Visa’s regional operating model. It exists to provide a differentiated sales and service model for a small number of Visa’s largest global clients with:

• significant business operations across 3 or more Visa regions,
• the capacity to grow significantly with Visa, and
• executives who value a strategic partnership orientation.

The Global Client Team has thoughtfully constructed a model that aims to deliver seamless global support to clients through intense focus on supporting the global account executives and the needs of the clients. As a result, over the past two years, clients in this segment have grown net revenues across all 3 Visa business lines at nearly double the rate of Visa’s overall growth targets. Accounts in the Global Client Team include global financial institutions, enablers, and remitters.

Following the successful merger of two of the world’s largest acquiring companies and the relationship with Visa being elevated to be part of the Global Client organization. Global Payments is committed to driving growth organically, through geo-expansion and vertical expansion; all alongside delivering multi-million cost efficiencies. This creates significant opportunity for Visa’s VAS, CMS and Core Product Solutions and there is a need for a more coordinated and accelerated approach across Visa and the markets that Global Payments operates.

This role will be a member of the Global Clients Global Team, with global responsibility, to partner with regional teams to advance/accelerate initiatives for one of the largest acquiring enablers in the global ecosystem. The role will also be accountable for driving business optimization, at times alongside VCA, across key initiatives and markets in line with Global Payments priorities.

Proven Relationship, Collaboration, Problem Solving and Business Development skills

• Proven experience in managing complex and multi-market relationships.
• Strong collaborator to align with global, regional and market AEs, regional and market Sales Specialists and client business teams to drive the business results.
• Strong Business Development consultative skills to enable the tailoring of solutions and services to truly meet the needs of the client.
• A detailed understanding of the seller side of the ecosystem to help drive various optimization activities across the clients operational environment.
• Natural problem solver with an inquisitive mind to identify where Visa Solutions (Risk, Ops, VCA) can help drive further optimization of client’s performance.

Team Success Orientation (Regional) – Enable and Champion a Collective Success Model

• Ability to seamlessly drive the alignment across the client and Visa organizations to deliver against each business initiative, whilst working closely at the global level to ensure the client and Visa benefit from economies of scale and business efficiencies.
• Support the GM to build a culture of positivity, encouraging break-through thinking and ambition, where collective success is enabled and celebrated.
• Support the GM to help each market AE to feel part of a wider Global Team and continue to demonstrate how this role’s laser focus on results through implementations and optimizations aid in the delivery of their goals and objectives.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications & Experience

• A minimum of 12 years business experience across the seller side of the ecosystem.
• Proven business development and relationship management experience with large organizations.
• Credible mastery of the Acquirer / Merchant business enabling nuanced business development and solution implementation discussions.
• A track record of delivering – product implementations, consulting assignments, data analytics.
• Known for collaborative working with a passion for enabling and sharing others success.
• Naturally role models Visa’s Leadership Principles helping the GM in creating an environment where people, regionally, perform at the highest levels in their career.
• Able to demonstrate that they are as comfortable diving in to the tactical alongside elevating the strategically important.
• Proven experience planning, managing and implementing complex delivery, including product and solution implementations (CtP, Passkeys, IDX, DCAP etc).
• Demonstrate strong problem solving skills to deliver key outcomes or deeper understanding of business critical issues or opportunities.
• Strong written and verbal communication skills with the ability to establish trusted and effective working relationships across all levels of the organization.

Travel Requirements

This role involves substantial regional and periodic international travel, anticipated to be approximately 20% of working time.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.