At a Glance
- Tasks: Manage and resolve transaction issues, ensuring top-notch client support.
- Company: Join Visa, a global leader in payments technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for skill growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact on global transactions and enhance your problem-solving skills.
- Qualifications: 2+ years of experience, strong communication skills, and team player mentality.
The predicted salary is between 35000 - 45000 £ per year.
About Us Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world.
Progress starts with you.
Job Description As a member of Visa Operations Command Center, the Visa Net Transaction Quality Associate's primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients.
What we expect of you, day to day.
Often regarded as the Eyes of Visa, this front-line operations role focuses on proactively and reactively identifying and resolving transactional issues using various monitoring and analytical tools, while collaborating with internal support teams and external vendors to address client-impacting problems.
The role serves as a primary point of contact for client transactional queries, ensuring efficient and high-quality support.
The individual is responsible for thoroughly documenting incidents and accurately reporting them to colleagues and management.
Maintaining composure under pressure, especially during critical situations, is essential, along with providing timely escalations when necessary.
Strong written and verbal communication skills are required, and strict adherence to documented processes is expected throughout all aspects of the role.
Act as a key point of contact for Client Transactional queries.
Use various monitoring and analytical tools to proactively and reactively detect and resolve issues.
Work with internal support teams and vendors to resolve issues affecting our clients.
Fully and accurately document incident details using the incident and reporting tools.
Accurately report incident information internally to colleagues and management.
Remains calm under pressure during critical situations.
Provide timely escalation during critical situations.
Provide support to clients to agreed standards of efficiency and quality.
Possess strong written and verbal communication skills.
Adhere strictly to documented processes.
This is a hybrid position.
Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Preferred
Qualifications: 2+ years of relevant work experience Fluent in Spanish Ability to work effectively as part of a team and individually (self-starter).
Accepts responsibility for own workload management and escalates - seeks advice
IT Operations employer: Visa
Visa is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving payments technology sector. With a strong commitment to employee growth, Visa provides ample opportunities for professional development and mentorship, ensuring that team members are equipped to excel in their roles. The hybrid work model promotes a healthy work-life balance, while the company's dedication to diversity and inclusion creates a welcoming atmosphere for all employees.
