At a Glance
- Tasks: Manage and resolve transaction issues, ensuring top-notch client support.
- Company: Join Visa, a global leader in payments technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for skill growth.
- Other info: Dynamic team environment with a focus on collaboration and problem-solving.
- Why this job: Make a real impact on global transactions and enhance your career.
- Qualifications: 2+ years experience preferred; Spanish fluency is a plus.
The predicted salary is between 54000 - 66000 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
As a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate's primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients.
What we expect of you, day to day:
- Act as a key point of contact for Client Transactional queries.
- Use various monitoring and analytical tools to proactively and reactively detect and resolve issues.
- Work with internal support teams and vendors to resolve issues affecting our clients.
- Fully and accurately document incident details using the incident and reporting tools.
- Accurately report incident information internally to colleagues and management.
- Remain calm under pressure during critical situations.
- Provide timely escalation during critical situations.
- Provide support to clients to agreed standards of efficiency and quality.
- Possess strong written and verbal communication skills.
- Adhere strictly to documented processes.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Preferred Qualifications:
- 2+ years of relevant work experience.
- Fluent in Spanish.
- Ability to work effectively as part of a team and individually (self-starter).
- Accepts responsibility for own workload management and escalates - seeks advice.
It Jobs in Hampshire employer: Visa
Visa is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving payments technology sector. With a strong commitment to employee growth, Visa provides ample opportunities for professional development and mentorship, ensuring that team members are equipped to excel in their roles. The hybrid work model promotes a healthy work-life balance, while the company's dedication to diversity and inclusion creates a welcoming atmosphere for all employees.
