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For Companies At a Glance
- Tasks: Manage client relationships and ensure their success with our innovative banking platform.
- Company: Join Pismo, a cutting-edge tech company transforming banking and payments.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the voice of clients and help shape the future of financial technology.
- Qualifications: 7+ years in customer success or consulting, with strong technical skills.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world.
Client Engagement & Relationship Management
- Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.
- Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.
- Establish and nurture relationships at the C-level within enterprise organisations.
Technical & Operational Excellence
- Provide expert guidance on platform features, card payment processing, and core banking operations.
- Conduct regular check‑ins, training sessions, and meet‑ups to ensure customers are fully equipped to maximise platform value.
- Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.
Customer Success Delivery
- Develop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice.
- Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.
- Act as a customer advocate within the company, representing client feedback and needs.
- Monitor customer health metrics and usage data to proactively identify risks and opportunities.
- Develop and execute strategies to drive user adoption, satisfaction, and retention.
Process Improvement & Best Practices
- Document and share best practices and success stories with clients and internal teams.
- Influence and implement new internal processes to improve overall experience and organisational efficiency.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
- Minimum 7 years’ experience in customer success, consulting, or technical account management, ideally within SaaS, card payments, core banking, or a hyper‑growth B2B environment.
- Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.
- Experience in programme management, solution deployment, and client training.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Structured and critical thinking, with a strong focus on strategy and results.
- Detail‑oriented, with strong analytical, writing, and communication skills.
- Innovative and receptive to change.
- Bachelor’s degree in business, Computer Science, or a related field.
Consultant, Client Success employer: Visa
Contact Detail:
Visa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant, Client Success
✨Tip Number 1
Network like a pro! Reach out to current employees at Pismo on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Pismo's platform inside out. Familiarise yourself with their services and think of ways you can help clients succeed using their technology. Show them you’re ready to hit the ground running!
✨Tip Number 3
Don’t just talk about your past roles; share specific examples of how you’ve driven customer success. Use metrics to back up your claims—numbers speak volumes and show you mean business!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Pismo. Let’s make it happen!
We think you need these skills to ace Consultant, Client Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and technical account management. We want to see how your skills align with what Pismo is looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully managed client relationships in the past.
Highlight Your Technical Knowledge: Given the technical nature of the role, make sure to emphasise your understanding of payment card processing and core banking systems. We’re keen to see how you can leverage this knowledge to help clients succeed with Pismo’s platform.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Visa
✨Know Your Stuff
Make sure you have a solid understanding of Pismo's platform and the banking technology landscape. Brush up on payment card processing, core banking systems, and how they relate to client success. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Pismo and share relevant stories from your own background. This will demonstrate your relationship management skills and show that you can engage effectively with stakeholders.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved client issues or improved processes in previous roles. Highlight your analytical mindset and how you used data to drive actionable insights. This will illustrate your ability to tackle challenges head-on, which is crucial for a Consultant in Client Success.
✨Emphasise Adaptability
Pismo values innovation and receptiveness to change, so be ready to talk about times when you've adapted to new situations or embraced change in your work. Share how you’ve implemented new processes or best practices that improved customer experiences, showcasing your proactive approach to client success.
