Consultant, Client Success in Cardiff

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Job Description

Visa Direct is a money‑movement solution that Visa provides to clients—issuers, acquirers, processors, merchants and service providers—to facilitate domestic and cross‑border fund transfers using debit card credentials, bank account information or digital wallet addresses around the world. The role involves working closely with Account Management, Product, Compliance and Support teams to provide operational support for Visa Direct Cross Border (former Currencycloud), Visa’s recently acquired cloud‑based embedded cross‑border money‑movement infrastructure solution.

The ideal candidate will possess a strong understanding of the payments landscape and technologies, possess exceptional project management, troubleshooting, client support and a laser focus on quality, and be able to prioritize independently while working across a matrix organisational structure and liaising with various teams to influence and collaborate effectively.

Job Description and Responsibilities

• Provide technical client troubleshooting support and project management support to a portfolio of about 70 WU accounts; manage time and prioritize efforts toward strategic accounts and identify opportunities to service accounts at scale.
• Coordinate internal processes related to client account management and resolve account‑related inquiries and issues, including billing, invoicing and compliance activities.
• Support monthly and quarterly performance reviews of the client portfolio to identify growth potential and proactively address attrition risks.
• Assist in coordination of contract renewals.
• Provide ad‑hoc analysis as requested.
• Coordinate off‑boarding processes with relevant internal teams.
• Collaborate closely with Sales, Product, Business Development, Billing, Compliance and Support teams.

This is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.

Qualifications

• 5 or more years of relevant work experience with a Bachelor’s degree or at least 2 years of work experience with an advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications

• 6 or more years of work experience with a Bachelor’s degree or 4 or more years of relevant experience with an advanced degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• 2 years’ experience in business operations and technical sales support, particularly in supporting clients’ technical issues/questions, project management, cross‑functional global processes, tools, or other key analytics.
• Experience supporting cross‑functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, and Compliance organisations.
• Exhibits strengths as a project manager, customer success, cross‑functional navigator, and technical sales/support, with high financial acumen and analytical skills.
• Comfortable communicating directly with clients.
• Must be results‑oriented, organized, able to handle multiple urgent tasks, and able to effectively deal with ambiguity in a virtual work environment.
• Exceptional influencing and presentation skills; thinks strategically to problem‑solve tactical execution, particularly in a growing matrixed organisation.
• Strong desire to win as a team—pride of outcome mentality versus pride of ownership.
• Knowledge and experience with Visa products, FX and Global Payments seen as a plus.
• Familiarity with Slack, Salesforce, Zendesk, and/or MS Dynamics seen as a plus.

Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.