Business Operations Analyst

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

We are seeking a Business Operations Analyst to support and improve critical business operations across Sales, Sales Operations, Revenue Operations, Billing, and Data teams. This role will be responsible for ensuring the accuracy of Salesforce order and merchant data, supporting downstream billing processes, improving operational workflows, and driving scalable business process improvements. You will be highly analytical, detail-oriented, and experienced in working with cross-functional teams to improve sales processes, pricing controls, data quality, and revenue operations. You will act as a key bridge between business stakeholders and operational teams to ensure accurate order management, efficient processes, and strong alignment across systems.

Key Responsibilities

• Manage Salesforce order maintenance activities, ensuring that client merchant records, sales order items, pricing structures, and related data are accurate and complete for downstream billing and revenue processes.
• Partner with Sales Operations, Revenue Operations, Billing, Data, and other operational teams to validate deal structures, pricing accuracy, and system controls.
• Monitor sales and marketing data to identify trends, reporting gaps, process breakdowns, and data quality issues that may impact business performance or operational efficiency.
• Identify opportunities to improve existing business processes and partner with management to scope, prioritize, and execute operational improvement projects.
• Create, document, and drive adoption of new business and system processes that improve operational efficiency, reduce manual work, and enhance data integrity.
• Serve as a cross-functional liaison between Sales, Sales Operations, Revenue Operations, Data, and operational teams to drive alignment and collaboration.
• Support the development and implementation of scalable controls across business systems to ensure pricing validity, order accuracy, and billing readiness.
• Analyze operational workflows and recommend forward-thinking solutions that improve sales processes, support accurate revenue recognition, and reduce operational risk.
• Partner with stakeholders to define business requirements, assess process impacts, and support change management for new tools, workflows, and system enhancements.
• Prepare insights, reporting, and recommendations for leadership to support business decisions and operational improvements.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, Data Analytics, Information Systems, or a related field; equivalent experience may be considered.
• Experience in business operations, sales operations, revenue operations, order management, billing operations, or a related analytical role.
• Hands-on experience working with Salesforce, particularly in order management, account records, sales order items, pricing, or opportunity/order workflows.
• Strong understanding of sales operations processes, deal structures, pricing validation, and downstream billing or revenue recognition impacts.
• Experience analyzing business data, identifying trends, and resolving data quality issues.
• Proven ability to identify process improvement opportunities and support implementation of scalable operational solutions.
• Strong cross-functional collaboration skills, with experience working across Sales, Sales Operations, Revenue Operations, Finance, Billing, and Data teams.
• Ability to translate business needs into clear process requirements, controls, and operational workflows.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and drive adoption of new processes.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.