At a Glance
- Tasks: Manage and resolve transaction issues, ensuring smooth connectivity for clients.
- Company: Join Visa, a global leader in payments technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for skill development.
- Other info: Dynamic team environment with a focus on client service.
- Why this job: Make a real impact on global transactions while growing your career.
- Qualifications: 2+ years experience preferred; strong communication and analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
As a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate's primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients.
What we expect of you, day to day:
- Act as a key point of contact for Client Transactional queries.
- Use various monitoring and analytical tools to proactively and reactively detect and resolve issues.
- Work with internal support teams and vendors to resolve issues affecting our clients.
- Fully and accurately document incident details using the incident and reporting tools.
- Accurately report incident information internally to colleagues and management.
- Remain calm under pressure during critical situations.
- Provide timely escalation during critical situations.
- Provide support to clients to agreed standards of efficiency and quality.
- Possess strong written and verbal communication skills.
- Adhere strictly to documented processes.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Preferred Qualifications:
- 2+ years of relevant work experience.
- Fluent in Spanish.
- Ability to work effectively as part of a team and individually (self-starter).
- Accepts responsibility for own workload management and escalates - seeks advice & guidance where required.
- Robust analytical thinking skills.
- Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
- Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.
- Strong verbal and written communication skills.
- Takes ownership through to incident resolution.
- Assesses urgency of incident, completes analysis and applies sound logic and problem solving techniques.
- Strong multi-tasking skills.
- Previous IT Operations-Service Desk experience desirable, but not essential as training will be given.
- Passion for client service - experience of working in a client-focused environment desirable, but not essential.
- Client focused ethos with the ability to interact across all management levels.
- MS Office suite familiarity desirable, but not essential.
- PC literate (general user level).
- Comfortable with working a 12 hour x365 shift pattern.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Visa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Visa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Visa!
✨Direct Apply to Visa
Let's not forget to apply directly through the Visa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Visa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Visa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Visa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
