At a Glance
- Tasks: Support mission-critical applications and collaborate on problem-solving in a dynamic environment.
- Company: Join Visa, a global leader in payments technology with a mission to uplift everyone.
- Benefits: Hybrid work model, competitive salary, and opportunities for skill development.
- Other info: Engage in continuous improvement initiatives and work with cutting-edge technologies.
- Why this job: Make a real impact in the payments ecosystem while growing your tech skills.
- Qualifications: Programming experience, database knowledge, and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
What’s it all about? You will support multiple mission-critical applications, including Visa’s Core Clearing and Settlement BASE II, which reconciles and processes funds between client financial institutions in a global, multi-data centre environment. This client-facing role involves assisting first and second-level support teams in problem determination and recovery for Open Systems and Mainframe applications, leveraging technologies such as Linux, Cassandra, DB2, Kafka, Golang, and emerging automation and AI-driven tools.
We’re looking for someone who thrives in a shift-based environment, learns quickly, and demonstrates strong problem-solving skills. You must be a team player with a proactive attitude and willingness to engage in continuous improvement initiatives.
What We Expect Of You, Day To Day
- Run day-to-day operations across multiple technologies, ensuring stability and resilience.
- Escalate issues promptly to peers and/or on-duty specialists or team leads.
- Collaborate with service partners such as VIP Operations and Client Support teams to manage operational issues effectively.
- Work closely with global support teams on technical issues, installations, and recovery exercises.
- Learn and utilise bespoke tools and automation frameworks.
- Participate in process improvement initiatives, including automation of manual workflows and leveraging AI-assisted incident summarisation and predictive monitoring.
- Contribute to knowledge-sharing sessions and continuous skill development.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications:
- Understanding of Visa’s business and payment ecosystem.
- Programming experience in any language.
- Database knowledge (SQL/NoSQL).
- Strong communication skills (written and oral).
- Ability to think creatively and solve problems under pressure.
- Comfortable working a 12-hour, 12x365 shift pattern.
- Proficiency in Microsoft Office products.
- Experience in multi-team environments.
- Familiarity with Incident, Problem, and Change Management processes.
- Ability to respond to escalations using documented procedures and knowledge bases.
- Customer-facing experience (even part-time).
- Degree-level qualification (BSc/MSc) in IT, Information Systems, or related disciplines.
Preferred Skills (Added For Future-Readiness)
- Exposure to automation tools and scripting for operational tasks.
- Understanding of AI/ML concepts and their application in IT operations (e.g., AIOps, predictive analytics).
- Experience with workflow orchestration platforms or low-code automation tools.
- Familiarity with Generative AI for summarization, documentation, and client support.
- Ability to work with agent-based systems for proactive monitoring and remediation.
- Knowledge of cloud platforms and hybrid environments.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Associate Application Operations Analyst in Basingstoke employer: Visa
At Visa, we pride ourselves on being a world leader in payments technology, offering our employees the chance to make a significant impact in a dynamic and inclusive work environment. With a strong focus on employee growth, we provide continuous learning opportunities and encourage innovation through automation and AI-driven tools. Our hybrid work model allows for flexibility while fostering collaboration across global teams, making Visa an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Application Operations Analyst in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current Visa employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Visa. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding Visa's payment ecosystem. Be ready to discuss how your experience aligns with the job description, especially around problem-solving and collaboration.
✨Tip Number 3
Show off your passion for continuous improvement! Think of examples where you've contributed to process enhancements or used automation tools. This will resonate well with Visa's focus on innovation and efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Visa team!
We think you need these skills to ace Associate Application Operations Analyst in Basingstoke
Some tips for your application 🫡
Know Your Stuff:Before you start writing your application, make sure you understand Visa's business and the payment ecosystem. This will help you tailor your application to show how your skills and experiences align with what they're looking for.
Show Off Your Skills:Highlight your programming experience and database knowledge in your application. Don’t just list them; give examples of how you've used these skills in real-world situations. We want to see your problem-solving skills in action!
Be Clear and Concise:Strong communication is key! Make sure your written application is clear and to the point. Use simple language and avoid jargon unless it’s relevant. Remember, we want to understand your thoughts easily.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Visa
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like Linux, DB2, and Kafka. Familiarity with these tools will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you had to think creatively under pressure, as this is a key skill they're looking for.
✨Understand Visa's Ecosystem
Take some time to research Visa’s business model and payment ecosystem. Being able to discuss how Visa operates and its impact on global transactions will demonstrate your enthusiasm and readiness to contribute.
✨Practice Communication
Since strong communication skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions succinctly.
