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For Companies At a Glance
- Tasks: Support Visa's global systems, ensuring high availability and performance for clients.
- Company: Join Visa, a leader in payments technology with a mission to uplift everyone, everywhere.
- Benefits: Competitive salary, diverse work culture, and opportunities for skill development.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a real impact on global transactions while growing your tech skills.
- Qualifications: Experience with Linux and strong problem-solving abilities required.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
Global Endpoint Operations manage the Endpoint Systems that connect Visa's Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem and Incident management. The administrator is responsible to ensure high availability and drive better systems monitoring and performance investigations. This includes working in partnership with other O&I teams as well as working with client's endpoints, vendors and development teams to continuously drive higher availability and reduction of service impacts.
Essential Functions:
- Provide technical advice and support to Visa's Client institutions and processors to ensure customers' expectations are exceeded.
- Discipline in detailed documentation and reporting of issues and changes.
- Timely and accurate updating and maintaining Global Inventory records.
- Create and test implementation Linux scripts for vendor's field engineers and support team for installation and activation.
- Perform remote system Installation with on-site vendor engineer support, configuration and lockdown of Visa Endpoint servers.
- Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly.
- Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Manager and 3rd Level support team.
- Ensure that all server deployments follow Visa security guidelines and report any non-compliance.
- Able to communicate and work cordially in a global team with teammates from different cultures and time zones.
- Work closely with both IMAC and Project team to ensure best-in-class delivery of solutions and support to Visa clients.
- Ensure all incidents and changes are in compliance with ITIL and operation policy.
- Ensure that all servers going into production are locked down and meet operational acceptance criteria.
- Be able to problem diagnose, quickly and efficiently by running and reviewing application and network traces.
Qualifications
Basic Qualifications:
- Bachelors degree, OR 3+ years of relevant work experience.
- Experience with Linux.
Preferred Qualifications:
- 1 year experience in Linux System Administration or certifications on Linux system.
- Working Experience in IT Operations and Project Delivery.
- Ability to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime.
- Outstanding customer service skills and a dedication to the customer service experience.
- Must be result-oriented and constantly looking for new ways to improve efficiency and productivity.
- Project Coordination and planning experience.
- Must exercise a reasonable amount of independent judgment under minimum supervision.
- Ability to assess and analyze technical situations and provide viable alternatives.
- Must be a self-starter and pick up new skills and knowledge.
- Basic programming and scripting knowledge in Bash, Python or Perl.
- A keen interest to learn new skills and technology through online resources.
- Comfortable working on a 10-12 hour shift schedule.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Locations
Systems Engineer (Linux / Operations) in Basingstoke, Hampshire employer: Visa
Contact Detail:
Visa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer (Linux / Operations) in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Visa. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your Linux skills and understanding Visa's operations. We want you to show off your technical know-how and how you can contribute to their mission.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to discuss past experiences where you’ve tackled challenges head-on, especially in IT operations or project delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Visa team and making an impact.
We think you need these skills to ace Systems Engineer (Linux / Operations) in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Engineer role. Highlight your Linux experience and any relevant IT Operations skills. We want to see how your background aligns with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills; give examples of how you've solved technical issues in the past. We love candidates who can demonstrate their ability to diagnose and resolve problems efficiently.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your enthusiasm for the role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Visa
✨Know Your Linux Inside Out
Make sure you brush up on your Linux skills before the interview. Be prepared to discuss your experience with Linux system administration, including any specific distributions you've worked with. Familiarise yourself with common commands and troubleshooting techniques, as you might be asked to solve a problem on the spot.
✨Show Off Your Customer Service Skills
Since this role involves providing technical support to clients, it's crucial to demonstrate your outstanding customer service skills. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. This will show that you’re not just technically savvy but also dedicated to enhancing the customer experience.
✨Be Ready for Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through past experiences where you diagnosed and resolved critical system issues. Practice articulating your thought process clearly, as interviewers will want to see how you approach challenges and come up with effective solutions under pressure.
✨Understand ITIL and Operational Policies
Familiarise yourself with ITIL principles and operational policies, as compliance is key in this role. Be ready to discuss how you've applied these frameworks in previous positions, and think about how you would ensure adherence to security guidelines and operational acceptance criteria in your work.