Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. The global operations team supports the Real-Time processing operations for Visa Inc., including Visa's TPF based authorization platform (VIP/VisaNet) and the open system based OVN (Open VisaNet) platform. As a member of the Authorization Operations team, the Associate Systems Analyst you will be part of a team working in a multi-datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues, which may be impacting to our clients, or the VISA brand. The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service, technical and analytical abilities to effectively manage their role. In your day-to-day activities, you may also provide activity oversight of any System Specialists who are part of your shift. Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe, open system and distributed hardware and software systems. Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality. Responsible for monitoring the Authorization TPF and OVN computer consoles and providing first-level response to assist in the mitigation or elimination of issues affecting the Authorization systems. Monitor and operation of the Visa Authorization systems in a multi-datacenter and multi-processing environment. Position is considered essential staff, which supports Visa's 24x7x365 operations. Ability to track, update and resolve all assigned incidents, changes and problem tickets via the Service management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Ability to gather pertinent information and provide supervision of System Specialist activity. Ability to develop, edit and distribute effective internal communications in a timely and accurate manner, per documented processes. Maintain and build technical skills through participation in ongoing training. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. At Visa, we are passionate to offer our employees compelling career growth opportunities. Minimum 3 years of relevant work experience or a Bachelor's degree. IBM TPF or equivalent Real Time Operating Systems Open source based distributed systems on Linux, Kubernetes, Kafka Experience with one or more of Linux, Unix, MVS, VM, SuperVision, HMC, ServiceNow, CoPilot, ChatGPT, Kubernetes, Kafka, Opera, DB2, ClickHouse/Splunk or Cassandra Strong interpersonal skills and ability to excel as part of a team. Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues. Possess an Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months. Alternative Schedule: Two-week rotating schedule of 12-hour shifts, totaling 14 working days per 28 days. OT as requested to cover staff shortages and training Weekends and over the holiday periods as scheduled Shift may be either day-shift or night-shift Shift repeats every 2 weeks Week 1: Monday, Tuesday, Friday, Saturday and Sunday Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Locations
BasingstokeHampshire
