At a Glance
- Tasks: Monitor and analyse Visa's real-time payment systems, resolving issues to ensure smooth operations.
- Company: Join Visa, a global leader in payments technology, making an impact worldwide.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexible shifts with opportunities for overtime and continuous training.
- Why this job: Be part of a team that tackles meaningful challenges and enhances payment technology.
- Qualifications: 3 years of experience or a relevant degree; strong technical and analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.
The global operations team supports the Real-Time processing operations for Visa Inc., including Visa's TPF based authorization platform (VIP/VisaNet) and the open system based OVN (Open VisaNet) platform. As a member of the Authorization Operations team, the Associate Systems Analyst will be part of a team working in a multi-datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues, which may be impacting our clients or the VISA brand.
The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service, technical and analytical abilities to effectively manage their role. In your day-to-day activities, you may also provide activity oversight of any System Specialists who are part of your shift.
Our Authorization Operations team provides system monitoring and analysis of pertinent system information and works with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe, open system and distributed hardware and software systems. Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality.
- Responsible for monitoring the Authorization TPF and OVN computer consoles and providing first-level response to assist in the mitigation or elimination of issues affecting the Authorization systems.
- Monitor and operate the Visa Authorization systems in a multi-datacenter and multi-processing environment.
- Position is considered essential staff, which supports Visa's 24x7x365 operations.
- Ability to track, update and resolve all assigned incidents, changes and problem tickets via the Service management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
- Ability to gather pertinent information and provide supervision of System Specialist activity.
- Ability to develop, edit and distribute effective internal communications in a timely and accurate manner, per documented processes.
- Maintain and build technical skills through participation in ongoing training.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. At Visa, we are passionate to offer our employees compelling career growth opportunities.
Minimum 3 years of relevant work experience or a Bachelor's degree.
- IBM TPF or equivalent Real Time Operating Systems
- Open source based distributed systems on Linux, Kubernetes, Kafka
- Experience with one or more of Linux, Unix, MVS, VM, SuperVision, HMC, ServiceNow, CoPilot, ChatGPT, Kubernetes, Kafka, Opera, DB2, ClickHouse/Splunk or Cassandra
- Strong interpersonal skills and ability to excel as part of a team.
- Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues.
- Possess an Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months.
Alternative Schedule: Two-week rotating schedule of 12-hour shifts, totaling 14 working days per 28 days. OT as requested to cover staff shortages and training. Weekends and over the holiday periods as scheduled. Shift may be either day-shift or night-shift. Shift repeats every 2 weeks. Week 1: Monday, Tuesday, Friday, Saturday and Sunday.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Locations
Application Monitoring Analyst in Basingstoke, Hampshire employer: Visa
Visa is an exceptional employer that empowers its employees to make a global impact through innovative payment technology. With a strong commitment to career growth, Visa offers extensive training opportunities and a collaborative work culture that values teamwork and excellence. Located in a dynamic environment, employees benefit from a flexible schedule and the chance to work on cutting-edge systems, all while contributing to meaningful projects that uplift communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Application Monitoring Analyst in Basingstoke, Hampshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Visa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Visa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Visa!
✨Direct Apply to Visa
Let's not forget to apply directly through the Visa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Monitoring Analyst in Basingstoke, Hampshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Visa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Visa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Visa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
