Travel Visa Consultant (London)

Company Description:

Visa Point is a leading London based visa agency, specialising in working with corporate and private clients. We arrange travel visas for business and leisure.

Our journey began with a simple yet ambitious mission: to simplify the complex world of visa services.

With 20 years of experience we stand as a testament to professionalism expertise and security.

Role Description:

This is a full-time on-site role located in London for a Travel Visa Consultant.

We are seeking a skilled and customer-oriented Travel Visa Consultant to join our team. As a Travel Visa Consultant, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a vital role in our organisation as you will be one of the points of contact for our customers.

Duties:

– Communicate with customers via phone and email to address inquiries, resolve issues and provide information about our products and services

– Assist customers with placing orders

– Provide information on visa requirements, review applications and related documentation for compliance, provide assistance to customers in completion of visa applications

– Provide accurate and timely responses to customer inquiries and ensure customer satisfaction

– Liaise with the Embassies and Consulates dealing with the arrangements of Business/Travel Visas, visiting them for submission of the documents

– Perform data entry tasks to update customer information in our database

– Maintain a high level of professionalism and demonstrate excellent phone etiquette at all times

– Analyse customer feedback and identify areas for improvement in our processes or services

Skills:

– Excellent communication skills, both verbal and written

– Fluency in English is required, second language is a bonus

– Strong interpersonal skills and the ability to build rapport with customers

– Proficient in data entry and computer skills

– Ability to analyse customer needs and provide appropriate solutions

– Detail-oriented with strong organisational skills

– Accuracy with documents, attention to details and ability to deal with highly sensitive information

Experience:

• Previous visa/travel industry experience is preferred
• Customer relations
• Office skills

Qualifications

• BA or equivalent level of education
• English language – professional or advance level

Location: Office in Central London (Piccadilly Circus)

Salary range: £25,500 – £27,500

Join our team today and make a difference in the lives of our valued customers!