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- Tasks: Help clients navigate the visa process with exceptional service and support.
- Company: Visa Point is a top London visa agency with 20 years of expertise in simplifying visa services.
- Benefits: Enjoy a competitive salary, professional development, and a vibrant office environment in Central London.
- Why this job: Join a dynamic team and make a real impact on customers' travel experiences.
- Qualifications: BA or equivalent education; previous experience in the visa/travel industry is preferred.
- Other info: Fluency in English is essential; a second language is a bonus.
The predicted salary is between 21500 - 23500 £ per year.
Visa Point is a leading London based visa agency, specialising in working with corporate and private clients. We arrange travel visas for business and leisure. Our journey began with a simple yet ambitious mission: to simplify the complex world of visa services. With 20 years of experience we stand as a testament to professionalism, expertise and security.
This is a full-time on-site role located in London for a Travel Visa Consultant. We are seeking a skilled and customer-oriented Travel Visa Consultant to join our team. As a Travel Visa Consultant, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a vital role in our organisation as you will be one of the points of contact for our customers.
Duties:
- Communicate with customers via phone and email to address inquiries, resolve issues and provide information about our products and services.
- Assist customers with placing orders.
- Provide information on visa requirements, review applications and related documentation for compliance, provide assistance to customers in completion of visa applications.
- Provide accurate and timely responses to customer inquiries and ensure customer satisfaction.
- Liaise with the Embassies and Consulates dealing with the arrangements of Business/Travel Visas, visiting them for submission of the documents.
- Perform data entry tasks to update customer information in our database.
- Maintain a high level of professionalism and demonstrate excellent phone etiquette at all times.
- Analyse customer feedback and identify areas for improvement in our processes or services.
Skills:
- Excellent communication skills, both verbal and written.
- Fluency in English is required, second language is a bonus.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in data entry and computer skills.
- Ability to analyse customer needs and provide appropriate solutions.
- Detail-oriented with strong organisational skills.
- Accuracy with documents, attention to details and ability to deal with highly sensitive information.
Experience:
- Previous visa/travel industry experience is preferred.
- Customer relations.
- Office skills.
Qualifications:
- BA or equivalent level of education.
- English language - professional or advance level.
Location: Office in Central London (Piccadilly Circus)
Salary range: £25,500 - £27,500
Join our team today and make a difference in the lives of our valued customers!
Travel Visa Consultant employer: Visa Point Ltd
Contact Detail:
Visa Point Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Visa Consultant
✨Tip Number 1
Familiarise yourself with the visa application process and requirements for various countries. This knowledge will not only help you answer customer queries effectively but also demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be interacting with clients regularly, being articulate and confident in your verbal communication can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the travel and visa industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Visa Point.
✨Tip Number 4
Showcase your attention to detail by preparing for potential interview questions that require you to analyse customer needs. Being able to provide examples of how you've successfully resolved issues in the past will highlight your suitability for the role.
We think you need these skills to ace Travel Visa Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Travel Visa Consultant position at Visa Point. Understand the key responsibilities and required skills to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service and any previous roles in the visa or travel industry. Use specific examples that demonstrate your communication skills and attention to detail, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping customers navigate the visa process. Mention any language skills you possess and how they can benefit the company. Be sure to align your values with Visa Point's mission of simplifying visa services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Travel Visa Consultant role.
How to prepare for a job interview at Visa Point Ltd
✨Showcase Your Communication Skills
As a Travel Visa Consultant, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice explaining complex visa processes in simple terms, as this will reflect your ability to assist clients effectively.
✨Research Visa Requirements
Familiarise yourself with common visa requirements and processes for various countries. This knowledge will not only impress the interviewers but also show your commitment to the role. Being able to discuss specific examples can set you apart from other candidates.
✨Demonstrate Customer Service Excellence
Prepare to share examples of how you've provided exceptional customer service in the past. Highlight your ability to resolve issues and build rapport with clients, as these are crucial skills for the position at Visa Point.
✨Be Detail-Oriented
Given the nature of the role, attention to detail is vital. During the interview, emphasise your organisational skills and accuracy with documentation. You might even want to mention any experience you have with data entry or handling sensitive information.
