Senior Site Reliability Engineer - Featurespace in London

At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

In your role as Senior Site Reliability Engineer you will help us achieve our goals and deliver success on behalf of our customers by operating Featurespace\'s world leading product, ARIC Risk Hub, as a robust cloud-based SaaS solution. Continuously improving our SaaS offering\'s features and robustness, and building new services and integrations from scratch.

At Featurespace you will participate in designing, developing, deploying, monitoring, supporting, documenting and troubleshooting our SaaS solution. You will endeavour to make our SaaS solution extremely robust, scalable, measurable, repeatable and cost-effective. You will work with cloud, networking, storage, compute, security, containerisation, orchestration, disaster recovery, the ARIC Risk Hub application and many other areas as needed. You will collaborate closely with the Cloud Operations team, the wider organisation, external vendors and customers.

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Deploying, maintaining, monitoring and upgrading production deployments of ARIC Risk Hub SaaS and third-party integrated services
• Building software and systems to manage platform infrastructure and applications
• Continually evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-market
• Periodically testing the service with predictable and unpredictable failures
• Providing 2nd-line operational support for our SaaS customers
• Gathering data and generating reports on the service performance
• Developing and documenting internal processes
• Working with engineering/data science to drive and develop new and improved ARIC Risk Hub capabilities

This is a hybrid position. There is an expectation of 3 days in the office per week.

• Hands-on experience administering cloud infrastructure or building cloud-native applications (preferably on AWS)
• Bachelor’s, Master’s, or higher qualification in Computer Science or a related field
• Comfortable using AWS EC2
• Proficiency with command-line tools and shell scripting
• Experience with infrastructure as code and configuration management
• Proficiency in one or more programming languages (e.g., Python)
• Solid understanding of networking fundamentals (DNS, routing, firewalls)
• Experience with version control tools such as Git
• Familiarity with CI/CD pipelines and tools
• Proficient in setting up and managing monitoring, metrics, and alerting systems
• Experience operating production-grade services at scale

• Experience with tools such as: Terraform, SaltStack, MongoDB, Elasticsearch, Kafka, Prometheus, Grafana or HashiCorp Vault
• Experience with securing applications, services, and data, including authentication, authorization, TLS, and encryption
• Exposure to Kubernetes (administering, deploying, or developing apps on K8s clusters)
• Understanding of compliance and system hardening in regulated environments (e.g., HIPAA, PCI-DSS, SOC 2)
• Experience running Windows Server in production
• Knowledge of IIS, PowerShell, and Windows internals
• Familiarity with infrastructure automation, monitoring, and deployment pipelines for Windows/IIS workloads

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.